[Remote] Associate, Customer Engagement at The Coca-Cola Company

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Beverages, Consumer GoodsIndustries

Requirements

Candidates must possess a High School Diploma or equivalent and at least 2 years of customer service or contact center experience. Proficiency in Microsoft Office is required, along with excellent communication and people skills, high-speed internet, and the ability to connect via hardwire. CRM experience is preferred.

Responsibilities

The Associate, Customer Engagement will act as a company ambassador by accurately diagnosing service issues and delivering high-quality service through multiple customer contact channels. They will provide equipment service and general customer support, capture customer feedback to drive first call resolution, and utilize effective communication to manage customer expectations. The role involves researching account history, problem-solving using applicable resources, escalating issues within guidelines, understanding performance metrics, and accessing multiple system applications simultaneously to service customers. Additionally, they will participate in engagement activities and assist with projects as needed.

Skills

Customer Service

Communication

Problem-Solving

Active Listening

Customer Engagement

Service Support

Issue Resolution

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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