Customer Solutions Consultant II

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, BiotechnologyIndustries

Requirements

Candidates must possess over 3 years of experience in strategy, management, technology consulting, or pre-sales engineering. Fluency in English and French is required, with Spanish proficiency being an asset. A working knowledge of APIs and common SaaS platforms like Shopify, Salesforce, Zendesk, or Hubspot is necessary. Excellent communication, presentation, and relationship-building skills, particularly with VP-level stakeholders, are essential. The ideal candidate is technically and analytically curious, a perpetual learner, and a reliable, resilient team player with a startup mentality capable of managing multiple priorities in a fast-paced environment. Generative AI implementation experience is a strong asset.

Responsibilities

The Solutions Consultant II will lead discovery sessions with customers and prospects to identify business requirements, challenges, and opportunities. They will leverage knowledge of APIs and SaaS platforms to answer technical questions and provide solutions. Responsibilities include delivering compelling presentations, product demonstrations, technical assessments, and roadmaps to all organizational levels, including C-suite executives. The role involves building custom product demonstrations and sandboxes to showcase Ada's Automation-First strategy, scoping and designing integrations into customer technology stacks, and supporting pre-sales meetings to achieve quarterly revenue goals by closing new business. Additionally, the consultant will guide customers through their implementation and go-live process, and provide post-sales support.

Skills

Customer Service

Sales

Technical Expertise

Subject Matter Expertise

AI-first strategies

Customer Lifecycle Management

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees