[Remote] Customer Solutions Consultant II at Ada

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

AICustomer ServiceSalesTechnical ExpertiseSubject Matter ExpertiseAI-first strategiesCustomer Lifecycle Management

Questions & Answers

Common questions about this position

What experience is required for the Customer Solutions Consultant II role?

Candidates need 3+ years of strategy/management/technology consulting and/or pre-sales engineering experience.

What language skills are needed for this position?

Fluency in both English and French is required, with Spanish language skills considered an asset.

What technical knowledge is expected for this role?

Working knowledge of APIs and a common understanding of SaaS platforms such as Shopify, Salesforce, Zendesk, and Hubspot are required.

What is the company culture like at Ada?

Ada values driving progress and continuous improvement, seeing growth as a reflection of individual personal growth, and seeks ambitious people eager to grow in a startup mentality environment.

What makes a strong candidate for this Solutions Consultant role?

Strong candidates have excellent communication and presentation skills to explain technical concepts to non-technical audiences, strong relationship building skills especially with VP-level stakeholders, and are technically curious perpetual learners.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees