Customer Solutions Consultant II

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, BiotechnologyIndustries

Requirements

Candidates must have over 3 years of experience in strategy, management, technology consulting, or pre-sales engineering. Fluency in English and French is required, with Spanish being a plus. A working knowledge of APIs and common SaaS platforms like Shopify, Salesforce, Zendesk, and Hubspot is necessary. Excellent communication, presentation, and relationship-building skills are essential, particularly with VP-level stakeholders. Technical and analytical curiosity, a perpetual learner mindset, and a resilient team player attitude with a startup mentality are also required. Generative AI implementation experience is a strong asset.

Responsibilities

The Solutions Consultant II will provide technical and subject matter expertise to clients, collaborating with the Sales team to close new business by understanding client needs. They will also craft AI-first strategies for existing customers to maximize value, guiding them through their entire lifecycle from prospect engagement to implementation and long-term success. This includes leading discovery sessions, addressing technical questions with API and SaaS knowledge, delivering compelling presentations and product demos, building custom demonstrations and sandboxes, scoping and designing integrations, and supporting pre-sales revenue goals and post-sales implementation.

Skills

Customer Service

Sales

Technical Expertise

Subject Matter Expertise

AI-first strategies

Customer Lifecycle Management

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees