Solutions Architect, Customer Success -(Hybrid/Remote) at Fiddler AI

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience architecting and implementing onboarding solutions
Ability to align customer goals with product capabilities
Experience ensuring deployments are delivered on time and meet success criteria
Experience working with ML/LLM systems
Experience in Customer Success
Experience in Solutions Architecture

Responsibilities

Drive successful onboarding experiences for customers
Partner with a Fiddler Delivery Manager to architect and implement onboarding solutions
Align customer goals with Fiddler’s capabilities
Ensure deployments are delivered on time and with precision
Meet clear success criteria for customer deployments
Serve as a technical expert and trusted advisor to customers
Bridge the gap between complex ML/LLM systems and real-world business value
Guide customers through onboarding
Build seamless integrations
Champion customer needs across the organization
Help customers operationalize trustworthy AI at scale
Fuel Fiddler’s growth through successful adoption, renewals, and expansion

Skills

Fiddler AI

AI observability and model monitoring platform

About Fiddler AI

Fiddler AI offers an AI Observability platform specializing in model monitoring, explainable AI, and analytics, with a focus on deep XAI integration for MLOps systems at scale. The platform provides comprehensive XAI integration for stable and secure MLOps systems at scale.

Palo Alto, CaliforniaHeadquarters

2018Year Founded

$65MTotal Funding

SERIES_BCompany Stage

Government & Public Sector, AI & Machine LearningIndustries

51-200Employees

Risks

Competition from tech giants like Google and Microsoft threatens market share.

Rapid AI advancements may outpace Fiddler's platform updates, risking obsolescence.

Over-reliance on venture capital funding poses financial risks if future rounds falter.

Differentiation

Fiddler AI integrates deep XAI and analytics for advanced model capabilities.

It offers a unified environment for MLOps, enhancing trust in AI systems.

Fiddler's platform addresses challenges in building secure MLOps systems at scale.

Upsides

Fiddler's partnership with Google Cloud enhances scalability and customer reach.

Focus on AI safety aligns with industry trends, attracting enterprises seeking responsible AI.

Expansion into finance and healthcare allows tailored solutions for industry-specific needs.

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