Solutions Architect, Customer Success -(Hybrid/Remote) at Fiddler AI

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Machine Learning, TechnologyIndustries

Requirements

Technical expertise in ML/LLM systems
Ability to serve as a trusted advisor bridging technical and business needs
Experience guiding customers through onboarding and building integrations
Skills in operationalizing trustworthy AI at scale
Collaborative mindset for working in a tight-knit, remote team environment
Passion for AI observability and customer success

Responsibilities

Drive successful onboarding experiences by partnering with Delivery Managers to architect and implement solutions
Align customer goals with Fiddler’s capabilities
Ensure deployments are delivered on time, with precision, and with clear success criteria met
Champion customer needs across the organization
Fuel Fiddler’s growth through successful adoption, renewals, and expansion

Skills

Key technologies and capabilities for this role

AIMLSolutions ArchitectureCustomer SuccessAI ObservabilityData Science

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

The position is remote, as indicated by the location type.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills are needed for the Solutions Architect role?

The role requires technical expertise in complex ML/LLM systems, skills in guiding customers through onboarding and building integrations, and the ability to act as a trusted advisor bridging technical and business needs.

What is the company culture like at Fiddler AI?

Fiddler AI has a tight-knit, highly collaborative Customer Success Engineering team, and as an early-stage startup, it features a rapidly growing team of intelligent and empathetic doers, thinkers, and creators with a rapid pace of innovation.

What makes a strong candidate for this Solutions Architect position?

Strong candidates are technical experts who can serve as trusted advisors, guide customers on onboarding and integrations for ML/LLM systems, and help operationalize trustworthy AI at scale to drive business outcomes.

Fiddler AI

AI observability and model monitoring platform

About Fiddler AI

Fiddler AI offers an AI Observability platform specializing in model monitoring, explainable AI, and analytics, with a focus on deep XAI integration for MLOps systems at scale. The platform provides comprehensive XAI integration for stable and secure MLOps systems at scale.

Palo Alto, CaliforniaHeadquarters

2018Year Founded

$65MTotal Funding

SERIES_BCompany Stage

Government & Public Sector, AI & Machine LearningIndustries

51-200Employees

Risks

Competition from tech giants like Google and Microsoft threatens market share.

Rapid AI advancements may outpace Fiddler's platform updates, risking obsolescence.

Over-reliance on venture capital funding poses financial risks if future rounds falter.

Differentiation

Fiddler AI integrates deep XAI and analytics for advanced model capabilities.

It offers a unified environment for MLOps, enhancing trust in AI systems.

Fiddler's platform addresses challenges in building secure MLOps systems at scale.

Upsides

Fiddler's partnership with Google Cloud enhances scalability and customer reach.

Focus on AI safety aligns with industry trends, attracting enterprises seeking responsible AI.

Expansion into finance and healthcare allows tailored solutions for industry-specific needs.

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