[Remote] Helpdesk Technician I at Imagine Pediatrics

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

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Requirements

High school diploma or equivalent
Associate or bachelor's degree in computer science or a related field (preferred)
Relevant certifications such as CompTIA A+ or ITIL (highly valued)
Strong working knowledge of computer systems, hardware, operating systems (Windows and/or macOS), and common software applications
Familiarity with basic networking concepts (IP, DNS, DHCP) (plus)
Ability to think critically, diagnose problems effectively, and provide efficient solutions
Excellent verbal and written communication skills
Customer-centric approach with a patient, friendly, and professional demeanor
Strong time management and organizational abilities

Responsibilities

Provide technical support via phone, email, chat, or in person
Troubleshoot and diagnose technical issues related to desktops, laptops, printers, mobile devices, and common software applications
Manage tickets using a help desk ticketing system (e.g., Jira Service Management, ServiceNow, etc.)
Perform initial triage of new tickets and either work them or assign to the team as appropriate/required
Escalate complex problems or issues beyond the scope of first-level support to Tier 2 or 3 technical teams or vendors
Install, configure, and maintain software applications, operating systems, and hardware components
Perform routine user account management functions, such as password resets, account creation, and permission modification
Provide clear, step-by-step instructions and training to non-technical users on proper system and application usage
Contribute to the creation and maintenance of internal knowledge bases and user training manuals

Skills

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees