Customer Services Representative at Medtronic

Watford, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Great communication skills (verbal and written)
Ability to remain calm and demonstrate resilience during pressurized situations
Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
Basic to intermediate level of math skills required to assist customers with their vital statistics

Responsibilities

Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
Resolving technical queries using an array of troubleshooting tools
Ensuring all details are recorded within our Customer Relationship Management (CRM) database
Exceeding customer expectations when handling and resolving inquiries
Always striving for first contact resolution and offering a world-class service
Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting

Skills

Communication Skills

MS Office

MS Excel

MS Word

MS Outlook

CRM

Troubleshooting

Multitasking

Customer Support

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees