[Remote] Product Support Specialist at Flock Safety

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years in a customer support, sales support, or product specialist role, preferably in a B2B SaaS or hardware/software environment
Demonstrated expertise in technical product offerings and the ability to translate features into customer value
Experience handling inbound sales or support calls and qualifying leads
Strong communication skills—able to “speak sales” and build rapport with a wide range of customers
Highly organized and detail-oriented; comfortable managing multiple priorities and tracking follow-ups
Proficient with Salesforce (or similar CRM), and familiar with support tools like Zendesk, Jira

Responsibilities

Serve as a product expert: Maintain deep knowledge of Flock’s hardware and software offerings to confidently answer questions from prospective customers and internal stakeholders
Speak “sales”: Engage with inbound prospects on the Sales line, qualify their needs, and communicate Flock’s value proposition in a clear, compelling way
Generate and triage leads: Create leads in Salesforce, accurately capture key details, and assign them to the appropriate AE for follow-up
Proactive customer outreach: Monitor support quality resolve surveys, identify customers who report unresolved issues, and reach out to ensure their concerns are addressed and their experience is positive
Process and workflow improvement: Collaborate with Sales, Support, and Operations to define and refine processes that streamline pipeline generation and ensure no potential customer falls through the cracks
Cross-functional collaboration: Work closely with Sales, Customer Success, and Product teams to surface customer insights, share feedback, and drive continuous improvement in both customer experience and sales outcomes
Documentation and enablement: Help document best practices, workflows, and FAQs to enable both internal teams and customers

Skills

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters

2017Year Founded

$372.2MTotal Funding

SERIES_ECompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Unlimited PTO

12 paid holidays

Fully-paid health benefits

16 weeks of parental leave

Work from home allowance

Learning & development stipend

Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.

Integration of drone technology may increase operational costs and financial strain.

Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.

The company offers a full-service, maintenance-free technology solution for public safety.

Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.

Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.

Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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