Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries
Requirements
The ideal candidate should possess a Bachelor’s degree in Business, Marketing, or a related field, along with at least 5 years of experience in customer implementation and enablement roles within a SaaS environment. Demonstrated success in driving customer adoption and maximizing platform utilization is essential, as is a strong understanding of B2B sales processes and customer success methodologies.
Responsibilities
As a Customer Implementation & Enablement Manager, you will be responsible for guiding new customers through the onboarding process, ensuring successful platform implementation, and driving customer adoption. This includes developing and delivering customized training programs, providing ongoing support and guidance, and proactively identifying opportunities to expand platform usage and drive customer value. You will also collaborate closely with sales, product, and customer success teams to ensure a seamless customer experience and achieve customer retention goals.
Skills
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees