Customer Success Manager - West

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, Automation, AIIndustries

Requirements

Candidates should have 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company. Experience with SaaS solutions for technical teams like cybersecurity, DevOps, or IT is required, along with knowledge of APIs and how they function. The ability to ask probing questions to uncover problems and opportunities, and translate technical requirements to internal teams and partners, is also necessary.

Responsibilities

The Customer Success Manager will drive customer adoption and expand usage of the Tines platform, supporting customers from onboarding through renewals. This role involves becoming a trusted advisor, identifying automation opportunities, providing feedback to Product and Engineering teams, and partnering with Sales, Support, and Marketing. Key duties include leading onboarding, translating technical needs, coordinating business reviews, building account plans, identifying and mitigating risks, developing renewal plans, and monitoring customer health through account dashboards and metrics.

Skills

Customer Success

Automation

API Integration

Onboarding

Customer Support

Account Management

Relationship Building

Problem-Solving

Cross-functional Collaboration

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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