Manager, Customer Onboarding

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Fleet Management, Transportation TechnologyIndustries

Requirements

Candidates must have over 5 years of experience in SaaS onboarding, customer success, or implementation, with at least 2 years in a leadership role managing high-performing teams. Experience scaling onboarding operations or evolving onboarding strategy in a high-growth environment is required, along with familiarity in building or refining onboarding processes across different customer segments. Proven ability in coaching and developing remote team members and building strong relationships is essential.

Responsibilities

The Manager, Customer Onboarding will lead a team responsible for onboarding Fleetio customers, establishing strong rapport with stakeholders, and providing solutions to complex problems. This role involves managing multiple concurrent onboardings, organizing customer-facing rollout plans, consultation procedures, and training outlines. Key responsibilities include defining and tracking onboarding metrics, advocating for department and customer needs, and reporting on team performance to senior leadership.

Skills

Customer Onboarding

SaaS

Customer Experience

Leadership

Team Management

Process Optimization

Stakeholder Management

Fleet Industry

Problem-Solving

Consultative Selling

Customer Training

Cross-functional Collaboration

Fleetio

Fleet management software for tracking operations

About Fleetio

Fleetio provides fleet management software that helps organizations track, analyze, and improve their fleet operations. The software allows users to manage vehicles, equipment, parts, and operators in a streamlined manner. It operates on a subscription-based model, generating revenue through software licenses. Fleetio's platform is designed to be user-friendly and collaborative, making it easier for clients to manage their assets effectively. Unlike many competitors, Fleetio focuses on continuous enhancements to meet the changing needs of its users. The goal of Fleetio is to help businesses of all sizes improve their operational efficiency and manage their fleets more effectively.

Birmingham, AlabamaHeadquarters

2012Year Founded

$165.3MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging competition from Nayax's EasyFuelPlus could challenge Fleetio's market share.

Integration issues with Razor Tracking may affect customer satisfaction and retention.

Reliance on partnerships for new features poses risks if partners face difficulties.

Differentiation

Fleetio offers a comprehensive fleet management system with global reach and diverse clientele.

The platform integrates with FuelCloud and Fill-Rite for enhanced on-site fuel management.

Fleetio's mobile app now supports Spanish, broadening its accessibility to Spanish-speaking users.

Upsides

Fleetio's partnership with Razor Tracking enhances its vehicle and asset management capabilities.

The rise of electric vehicles presents opportunities for specialized EV fleet management tools.

Fleetio's focus on sustainability aligns with growing trends in eco-friendly fleet operations.

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