Customer Onboarding Specialist
PostscriptFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have 3-5 years of experience in sales enablement, onboarding coordination, or program management within a SaaS or GTM environment. Proven experience in designing or revamping onboarding programs, ideally with a blend of live and self-paced learning, is required. Strong knowledge of sales enablement tools and content management frameworks is necessary, along with comfort in leveraging AI tools for content creation, process automation, and personalized learning. Excellent organizational, facilitation, and cross-functional collaboration skills are essential, as is the ability to analyze program data and translate insights into actionable improvements. A background in sales or experience in healthcare environments is considered a bonus.
The Sales Enablement Program Manager will be responsible for redesigning and managing a hybrid, scalable onboarding program that integrates manager-led, enablement-led, and self-led learning, incorporating AI-driven tools. This role involves coordinating daily onboarding operations, including scheduling and facilitator assignments, and partnering with sales managers to integrate role-specific coaching and ongoing development. The manager will develop and maintain self-led learning paths in the LMS/content platform, track onboarding outcomes, and partner with subject matter experts to refresh and align onboarding content. Responsibilities also include maintaining a structured content governance process, gathering feedback for continuous improvement, and reporting on onboarding effectiveness and AI innovation opportunities to leadership.
Provides digital solutions for healthcare providers
Tebra provides digital solutions designed to enhance the efficiency of healthcare providers, including medical practices and clinics. The company's offerings help improve web traffic, increase appointment volume, and streamline overall practice operations. By using Tebra's technology, healthcare providers can focus more on patient care and offer a wider range of services. Tebra stands out from competitors due to its origins from the merger of two established companies, Kareo and PatientPop, which allows it to leverage a wealth of experience in the healthcare technology market. The goal of Tebra is to empower healthcare providers to operate more effectively and improve patient outcomes.