Customer Onboarding Specialist
Canary TechnologiesSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, E-commerce, MarketingIndustries
Requirements
Candidates should have at least 2 years of experience in a customer-facing role, preferably within SaaS, software, or related tech industries. Experience in ecommerce or martech is highly preferred, along with demonstrated coaching, mentoring, and technical problem-solving abilities. A strong process orientation and experience in a high-growth, early-stage environment are also preferred.
Responsibilities
The Customer Onboarding Specialist will guide large customers through the Postscript setup process, communicating best practices, optimizing campaigns and automations, and troubleshooting issues to ensure a strong return within the first 60 days. This role involves running one-on-one onboarding sessions, designing creative onboarding strategies, meeting onboarding health targets, strategizing with customers on marketing, building strong customer relationships, and collaborating with sales and product teams to improve the customer journey. The specialist will also develop deep expertise in the product, services, and the marketing technology domain.
Skills
Customer Onboarding
SMS Marketing
E-commerce
Campaign Optimization
Customer Relationship Management
Problem-Solving
Communication
Strategic Planning
Postscript
SMS marketing platform for e-commerce merchants
About Postscript
Postscript.io offers an SMS marketing platform tailored for Shopify merchants in the e-commerce industry. The platform helps businesses grow their subscriber lists, create messaging strategies, and improve customer service through text messaging. A key feature is SMS SalesBeta, which connects businesses with trained sales associates to enhance subscriber engagement and revenue. Postscript.io also provides access to strategists and a dedicated support team to help clients maximize their SMS marketing performance.
Scottsdale, ArizonaHeadquarters
2018Year Founded
$101.8MTotal Funding
SERIES_CCompany Stage
Data & Analytics, FintechIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Remote Work Options
Stock Options
Company Equity
Risks
Ongoing legal disputes with Attentive could harm Postscript's reputation and finances.
Recent layoffs may indicate financial instability or restructuring challenges.
Reliance on Shopify merchants poses a risk if Shopify changes its market dynamics.
Differentiation
Postscript focuses on SMS marketing for Shopify merchants, a niche market segment.
The platform offers a unique Subscriber Lifetime Value metric for SMS performance.
Postscript provides expert strategists and best practices to maximize SMS revenue.
Upsides
Postscript raised $65M in Series C funding, indicating strong investor confidence.
The rise of conversational commerce enhances Postscript's SMS marketing capabilities.
Increased focus on AI-driven personalization can boost Postscript's customer engagement.
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