Manager, Implementation Consulting

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, SaaSIndustries

Requirements

Candidates should have experience in a player-coach role, operating at the intersection of technical delivery, customer onboarding, and scalable post-sale execution. A background in leading strategic implementations for enterprise customers and managing/mentoring a team of Implementation Consultants is required. The role necessitates partnering closely with Sales, Solutions Consulting, Product, and Engineering to scope technical requirements, define implementation plans, and accelerate time to value. Experience in developing onboarding toolkits, delivery templates, and process improvements is also essential. The ideal candidate is customer-centric, thrives in fast-paced environments, is comfortable with technical projects, and excels at coaching teams toward operational excellence and customer satisfaction.

Responsibilities

The Manager, Implementation Consulting will lead complex enterprise implementations from kickoff through go-live, ensuring on-time delivery and successful handoff to support and Customer Success. They will coach and lead a high-performing team of Implementation Consultants, ensuring consistency in scoping, project execution, and customer communication. This role involves serving as a technical escalation point for complex implementations, partnering with clients to resolve blockers across APIs, SDKs, and payments workflows. Responsibilities include translating customer use cases into structured implementation plans, developing and iterating implementation playbooks, templates, and onboarding toolkits to drive scalable, repeatable engagements. The manager will collaborate cross-functionally with Product and Engineering to provide field feedback, inform delivery timelines, and escalate critical implementation risks. Additionally, they will partner with Sales and Solutions Consulting to ensure a clean post-sale handoff and alignment on scope, timelines, and stakeholder expectations, while tracking and reporting on implementation KPIs such as time-to-launch, delivery quality, customer satisfaction, and implementation velocity.

Skills

Implementation Consulting

Payments Orchestration

Tokenization

Transaction Routing

Payment Gateway Integration

PCI-compliant architecture

Project Management

Client Relationship Management

Team Leadership

Spreedly

Integrates multiple payment gateways for transactions

About Spreedly

Spreedly operates in the online payments industry, focusing on making online transactions accessible for various businesses. It connects merchants and platforms with over 100 payment gateway providers worldwide, allowing clients to process payments efficiently and securely. Spreedly's platform enables businesses to choose their preferred payment services, which is essential for those operating in multiple markets and currencies. The company generates revenue through fees for integration services and data analytics, helping clients optimize their payment processes. A standout feature of Spreedly is its ability to provide performance metrics, allowing businesses to compare their payment gateway success rates and processing speeds against industry averages. The goal of Spreedly is to enhance the online payment experience for its clients by offering comprehensive integration and valuable insights.

Durham, North CarolinaHeadquarters

2008Year Founded

$78.8MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Professional Development Budget

Conference Attendance Budget

Wellness Program

Mental Health Support

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Risks

Heightened competition as more companies adopt open banking and payments platforms.

DOJ lawsuit against Visa may lead to regulatory changes affecting Spreedly.

Complex cross-border B2B transactions pose compliance and integration challenges for Spreedly.

Differentiation

Spreedly integrates with over 100 payment gateways globally, offering vast payment flexibility.

The platform allows businesses to route transactions without handling consumer card data.

Spreedly provides performance benchmarking, comparing payment metrics against industry averages.

Upsides

Increased interest in open banking presents growth opportunities for Spreedly's offerings.

Partnership with dLocal enhances global payment access, boosting transaction volumes.

New Montreal office expands Spreedly's global footprint, opening Canadian market opportunities.

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