Manager, Implementation Consulting

About Us

Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.

Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.

Employment Type: Full-time

Product Offering

Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:

• Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.
• Tokenization: Securely stores and manages payment data with a universal tokenization service.
• Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.
• Payment Vault: A secure storage solution for sensitive payment information.
• Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.

About the Role

As the Manager, Implementation Consulting, you will be a player-coach, operating at the intersection of technical delivery, customer onboarding, and scalable post-sale execution. You will directly lead strategic implementations for enterprise customers while managing and mentoring a team of Implementation Consultants responsible for onboarding and solution delivery. This role involves partnering closely with Sales, Solutions Consulting, Product, and Engineering to scope technical requirements, define implementation plans, and accelerate time to value. You will also be instrumental in developing onboarding toolkits, delivery templates, and process improvements that ensure repeatable success across customer segments. This position is ideal for a customer-centric leader who thrives in fast-paced environments, is comfortable diving into technical projects, and excels at coaching teams toward operational excellence and customer satisfaction.

Responsibilities

• Lead complex enterprise implementations from kickoff through go-live, ensuring on-time delivery and successful handoff to support and Customer Success.
• Coach and lead a high-performing team of Implementation Consultants, ensuring consistency in scoping, project execution, and customer communication.
• Serve as a technical escalation point for complex implementations, partnering with clients to resolve blockers across APIs, SDKs, and payments workflows.
• Translate customer use cases into structured implementation plans that align with Spreedly's product capabilities and roadmap.
• Develop and iterate implementation playbooks, templates, and onboarding toolkits to drive scalable, repeatable engagements.
• Collaborate cross-functionally with Product and Engineering to provide field feedback, inform delivery timelines, and escalate critical implementation risks.
• Partner with Sales and Solutions Consulting to ensure a clean post-sale handoff and alignment on scope, timelines, and stakeholder expectations.
• Track and report on implementation KPIs such as time-to-launch, delivery quality, customer satisfaction, and implementation velocity.
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