Account Development Representative

Position Overview

At Mercury, we're re-imagining banking for ambitious businesses of all sizes. We are seeking an early member of our Account Development team to turn satisfied customers into power users, driving product adoption, preventing churn, and generating revenue growth. You will engage with a diverse range of Mercury customers, providing a human touch at key moments in their journey. Success will be measured by growth metrics, focusing on product adoption and account expansion, while also capturing critical product feedback to inform the product roadmap.

Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

Responsibilities

• Identify high-propensity accounts using product-usage data, lifecycle triggers, and predictive scoring models to engage where additional solutions (Credit, Treasury, FX, Subscription Bundle, etc.) will create the most value.
• Consistently exceed monthly expansion goals by building and maintaining a robust pipeline.
• Design outreach strategies combining data insights, account research, and discovery to craft scalable one-to-many campaigns and targeted, high-touch engagements for top-value opportunities.
• Partner with Product and Marketing to test, learn, and refine our evolving go-to-market playbook.
• Master and help evolve internal tools and processes to manage a high-velocity pipeline with maximum efficiency.
• Champion the Voice of the Customer, channeling feedback to Product and cross-functional teams to influence roadmap and strategy.

Requirements

• 2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role (FinTech experience is a plus).
• Compelling communicator, able to translate complex concepts into crisp value propositions for founders, finance teams, and operators.
• Proven track record of exceeding upsell targets through data-driven prioritization in a high-velocity environment.
• Builder’s mindset, energized by creating and iterating on processes within a fast-growing team.
• Bias to action and autonomy, swiftly converting new product launches and insights into cross-functional plays that reach customers and drive growth.
• Ability to thrive in ambiguity, quickly iterating and innovating on processes, playbooks, and tooling.
• Passion for FinTech or banking, with excitement about shaping the future of modern financial services.

Salary & Compensation

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Target New Hire Base Salary Ranges:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400 - $134,300
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500 - $120,900
• Canadian employees (any location): CAD $112,800 - $126,900

Company Information

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.