Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
$134,000 – $158,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Cybersecurity, Data ProtectionIndustries
Requirements
Candidates should have at least 2 years of experience in Customer Success at a SaaS company and experience running a large book of business at scale. Strong communication and critical thinking skills, empathy for customers, and a proven track record of long-term customer retention are essential. Experience in the security or compliance industry is preferred.
Responsibilities
The Customer Success Manager, Growth will guide customers through their security and compliance journeys, empowering them to become self-sufficient Vanta champions. Responsibilities include monitoring customer health, serving as the primary point of contact, becoming a product expert, providing technical answers, and partnering with cross-functional teams to drive customer success and retention.
Skills
Customer Success
Customer Relationship Management
Security Best Practices
Compliance
Product Expertise
Customer Retention
Catalyst (CS Platform)
Communication
Vanta
Automates SOC 2 compliance for businesses
About Vanta
Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$343.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees
Benefits
100% Benefits Coverage
Flexible & Remote Work
Paid Parental Leave
Unlimited PTO
Health & Wellness
401(k)
Risks
Emerging competitors like ComplyCube could challenge Vanta's market position.
Healthcare data breaches may increase demand for more robust security measures.
Reliance on partnerships like HITRUST poses risks if standards evolve significantly.
Differentiation
Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.
The platform offers real-time insights, enhancing trust and streamlining security reviews.
Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.
Upsides
Vanta secured $150M in Series C funding, boosting its growth potential.
Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.
Rising demand for automated compliance solutions supports Vanta's market expansion.
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