[Remote] Manager, Customer Lifecycle Marketing at Found

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in managing post-purchase/retention lifecycle programs
Strong expertise in executing and optimizing ESP/SMS campaigns
Ability to collaborate with cross-functional teams (Director, Creative, Product, Data, Care)
Experience with data analysis and experimentation (e.g., A/B testing, dashboards)
Comfort with SQL and data analysis tools (e.g., Sheets, SQL Lite)
Experience with segmentation and personalization (e.g., tracking, payment path, condition flags)
Strong understanding of healthcare and pharmaceutical regulations (e.g., FDA disclosures)
Experience with build, QA, and monitoring of flows in ESP/SMS/push stacks
Ability to maintain compliance and accuracy in discussions of medications
Experience with tooling and operations (e.g., build, QA, monitoring)

Responsibilities

Own Day 0-60 onboarding and long-term retention flows
Run ongoing tests (content, cadence, channel mix) with proper control and holdouts
Segment intelligently to personalize journeys
Implement save/win-back based on churn signals
Partner with Support/Care for escalations
Maintain compliance and accuracy in discussions of medications
Build, QA, and monitor flows in ESP/SMS/push stack
Manage deliverability, suppressions, and attribution hygiene
Deliver monthly readouts tying lifecycle lifts to LTV:CAC goals
Collaborate with cross-functional teams to move fast and stay compliant

Skills

Found

Personalized telehealth weight care services

About Found

Found offers personalized weight care services through telehealth, focusing on sustainable weight loss and healthier lifestyles. Clients engage in virtual consultations with board-certified clinicians who create customized weight loss plans that include medication, nutrition, and lifestyle guidance. Found differentiates itself by providing a holistic approach to weight care, addressing factors like stress and emotional health, and offering dedicated coaching and community support. Clients can track their progress using the platform's integration with Apple Health and Google Fit. With a large community of over 200,000 members, Found fosters a supportive environment for sharing recipes and weight loss milestones. The company's goal is to make weight care accessible and effective without relying on insurance.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$128.4MTotal Funding

SERIES_BCompany Stage

Consumer Software, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Unlimited Paid Time Off

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Remote Work Options

Flexible Work Hours

Wellness Program

Risks

Increased competition from Instacart Health could impact Found's market share.

Reliance on AI for guidance may lead to inaccuracies and customer dissatisfaction.

Rapid growth may strain Found's operational capabilities, affecting service quality.

Differentiation

Found offers personalized weight care with virtual consultations and prescription medications.

The company integrates mental health support with weight loss through a partnership with BetterHelp.

Found's MetabolicPrint tool provides a unique, personalized weight health profile.

Upsides

Found raised $100M, valuing the company at $600M, indicating strong investor confidence.

The launch of MetabolicPrint positions Found as a leader in personalized weight management.

Found's partnership with BetterHelp enhances its holistic approach to weight care.

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