Customer Engagement Advisor - Specialist Level at Hewlett Packard Enterprise

The Customer Engagement Advisor will design, deploy, and manage the total customer experience for assigned segments, products, or solutions, leveraging customer experience and loyalty research. They will lead customer experience design and definition using strategic methodologies, conduct user groups, and identify usability across the customer lifecycle. This role involves leading the strategic alignment of organizations and resources to deliver designed customer experiences and maintain customer retention. The advisor will represent the voice of the customer in direct customer interactions and design, deliver, and manage customer experiences within Customer Experience Centers. Specific duties include designing and managing customized customer experiences and briefings in executive briefing centers, partnering to identify presentation and discussion leaders for strategic briefings, managing briefings for strategic accounts and major opportunities, providing active management during briefings, and offering post-briefing analysis and feedback for improvement. Additionally, they will provide direction and guidance for process improvements, establish policies within the Executive Briefing Center, and mentor or coach peers.