Customer Onboarding Specialist
FleetioSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine Learning, SaaSIndustries
Requirements
Candidates should possess a Bachelor's degree in Education, Communications, Marketing, or a related field, and ideally have 3-5 years of experience in customer education or training roles. Strong communication, interpersonal, and presentation skills are essential, along with the ability to learn and adapt quickly to new technologies and platforms.
Responsibilities
The Customer Education Specialist will develop and deliver engaging training materials and resources to help customers effectively utilize Insider's platform. They will create onboarding programs, conduct webinars and workshops, and provide ongoing support to customers through various channels. Additionally, they will gather customer feedback, analyze training effectiveness, and contribute to the continuous improvement of the customer education experience, while also collaborating with product and sales teams to ensure customer success.
Skills
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees