[Remote] Technical Training Specialist at Accela

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Civic Technology, SaaS, SoftwareIndustries

Requirements

BA/BS degree in Education, Instructional Design, Business Administration, or related field
3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment
3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications
Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.)
Strong presentation, communication, and editing skills with attention to instructional clarity and engagement
Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity
Collaborative, innovative mindset with strong attention to user experience
Familiarity with government workflows is a plus
Availability to deliver live virtual sessions as needed; no regular travel required

Responsibilities

Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations
Deliver live, virtual instructor-led training sessions for select product areas as needed
Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs
Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises
Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems
Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability
Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience

Skills

Key technologies and capabilities for this role

Instructional DesigneLearningArticulateCamtasiaCaptivateTechnical TrainingVideo TutorialsSaaSAccela Civic PlatformVirtual TrainingContent Administration

Questions & Answers

Common questions about this position

What experience is required for the Technical Training Specialist role?

Candidates need a BA/BS degree in Education, Instructional Design, Business Administration, or related field, plus 3+ years designing or delivering technical training (with 2+ years in software/SaaS), 3+ years administering or supporting the Accela Civic Platform, and proven experience creating eLearning and videos using tools like Articulate, Camtasia, or Captivate.

Is travel required for this position?

No regular travel is required, though availability to deliver live virtual sessions as needed is necessary.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills make a strong candidate for this position?

Strong presentation, communication, and editing skills with attention to instructional clarity and engagement, plus the ability to manage multiple projects in a fast-paced environment with minimal supervision, a collaborative and innovative mindset, and strong attention to user experience.

Does this role involve working with specific teams or collaboration?

Yes, the role involves collaborating with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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