Senior Technical Trainer

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Spring 2025 Report.

Amplitude’s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: “Where should we place our digital bets to maximize growth?”

About The Role & Team

The Customer Education team is seeking a Senior Technical Trainer to enable customers to maximize the value of Amplitude’s products. You will join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude’s growth.

Responsibilities

• Deliver engaging training sessions: Facilitate training in various formats—including live virtual sessions, in-person workshops, and recorded/asynchronous sessions—for customers, partners, and internal teams.
• Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
• Master Amplitude’s products: Develop deep expertise across Amplitude’s growing product suite—including Analytics, Session Replay, Experimentation, and Guides & Surveys—to answer customer questions and guide them effectively.
• Collaborate globally: Partner with the global Education team to shape training content and share insights from live engagements.
• Support internal enablement: Provide product training for Amplitude team members as needed.
• Work cross-functionally: Partner with customer-facing teams and account stakeholders to ensure a seamless training experience.
• Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching).

Requirements

• Excellent communication and presentation skills with the ability to explain complex concepts clearly.
• Dynamic and enthusiastic, with the ability to build strong interpersonal connections.
• A knack for self-directed learning and thriving in analytical problem-solving.
• Ability to prioritize effectively, managing multiple projects and tasks simultaneously.
• Organized, methodical, and detail-oriented.
• 2-3 years of experience delivering [Not Specified]

Company Information

Amplitude believes that diversity enables the creation of great products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

We approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Learn how to optimize your digital products and business at amplitude.com.