[Remote] Onboarding Specialist at Boulevard

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, Software/TechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTrainingOperationsCustomer SuccessTechnical AptitudeCommunicationOrganizational SkillsProblem-Solving

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for the Onboarding Specialist role?

This information is not specified in the job description.

What experience and skills are required for this role?

The role requires 1-3 years of experience in tech support, training, operations or customer success, along with technical aptitude to learn the platform and communicate with varied technical levels, and strong organizational skills.

What is the company culture like at Boulevard?

The team values and celebrates diverse backgrounds, believes in equal opportunity for all, and encourages being open about who we are to do the best work of our lives.

What makes a strong candidate for the Onboarding Specialist position?

Strong candidates will have 1-3 years in tech support, training, operations or customer success, technical aptitude for learning platforms and solving issues, and highly organized, confident, resourceful skills.

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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