Boulevard

Onboarding Specialist

United States

Boulevard Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Software/TechnologyIndustries

Requirements

Candidates should possess 1-3 years of experience in tech support, training, operations, or customer success, demonstrating a technical aptitude to learn Boulevard’s technology platform and communicate with contacts of varying technical savvy, along with strong organizational and planning skills, and a high emotional quotient (EQ) for navigating complex interactions and utilizing versatile communication skills.

Responsibilities

The Onboarding Specialist will serve as the main point of contact during onboarding, delivering premium-level customer service through various channels, understanding and anticipating customer needs, configuring account settings, ensuring successful data ingestion, managing the onboarding project end-to-end to meet deadlines, identifying and mitigating cancellation risks, and collaborating with various teams to ensure continuous improvement and customer satisfaction.

Skills

Customer Support
Training
Operations
Customer Success
Technical Aptitude
Communication
Organizational Skills
Problem-Solving

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

Key Metrics

West Hollywood, CaliforniaHeadquarters
2016Year Founded
$105.1MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

100% Health, dental, & vision coverage
Flexible vacation & PTO
Quarterly bonus
401k Match
Boulevard bucks
WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.
Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.
Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.
The platform integrates client self-scheduling, CRM, and payment processing seamlessly.
Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.
The company launched Boulevard Capital to provide growth funding for self-care businesses.
Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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