[Remote] Product Enablement Specialist at EvenUp

Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaS, TechnologyIndustries

Requirements

Strong, demonstrable project management and coordination skills with the ability to manage complex, multi-stakeholder processes under tight deadlines
Exceptional communicator: Excellent presentation skills and the ability to communicate complex technical concepts clearly and persuasively to legal professionals and internal teams
SaaS Onboarding Experience: Previous experience in a Product Enablement, Customer Success, or Sales Engineering role focused on customer onboarding and driving adoption in a B2B SaaS environment
Detail-Oriented & Organized: An obsession with detail and the ability to monitor, track, and manage multiple parallel competitive trials simultaneously without error
Data Fluency: Basic experience with data tracking and analytics, and familiarity with CRM tools like Salesforce to ensure accurate reporting and process quality

Responsibilities

Own Trial Readiness & Configuration: Create and configure firm environments pre-trial, including setting feature flags, user setup, and sandbox cases, and partnering with Product Ops to QA all setups before kickoff
Lead Product Training & Enablement: Lead Day-1 kickoff and product walkthroughs for firm users (attorneys, paralegals, ops leads), translating complex AI features into practical, day-to-day use cases
Drive Advanced Adoption: Deliver a mandatory Day-7 “Advanced Training” session and actively reinforce engagement with best-practice examples and targeted coaching on key features like AI Drafts and Case Companion
Monitor & Coach Engagement: Track usage data daily to proactively identify engagement risks and inactive users, then re-engage firms through targeted email nudges, content, or 1:1 check-ins
Manage Continuous Improvement: Log qualitative firm feedback, friction points, and feature requests, and contribute to the "Bakeoff Learnings Digest" with at least one process or training improvement monthly
Ensure Operational Discipline: Adhere strictly to the 14-day trial cadence (Day 1 → Day 7 → Day 14), updating dashboards, preparing review decks, and owning the internal readiness checklist for every trial

Skills

Key technologies and capabilities for this role

Product EnablementSaaSAIOnboardingProduct ConfigurationSales EnablementCustomer SuccessTrial ManagementFeature FlagsUser SetupQAData-DrivenProcess Discipline

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What are the main responsibilities of the Product Enablement Specialist?

The role involves owning trial readiness and configuration, leading product training and enablement, driving advanced adoption, monitoring and coaching engagement, managing continuous improvement, and ensuring operational discipline during 2-week competitive trials.

What skills or qualities are needed for this role?

The role requires a data-driven mindset, strong process discipline, collaboration across Product Operations, Sales, and Customer Success teams, and the ability to deliver confident client-facing training.

What is the company culture like at EvenUp?

EvenUp seeks talented, driven, and collaborative individuals who want to have a lasting impact, working in a fast-growing vertical SaaS company backed by top VCs.

What makes a strong candidate for this Product Enablement Specialist role?

Strong candidates will have experience in product enablement or sales operations, a data-driven approach, process discipline, and the ability to engage cross-functionally and deliver high-impact training for prospective customers.

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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