Lead - Customer Engagement
FreshBooks- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in a relevant field, along with a minimum of 5 years of experience in a business development or sales role, and demonstrated success in driving customer retention, expansion, and value realization. Strong communication, interpersonal, and presentation skills are essential, as is the ability to understand complex business challenges and translate them into effective solutions.
The Customer Business Executive will serve as the primary customer advocate, fostering strong relationships with clients and proactively identifying opportunities for retention, expansion, and driving value based on their specific needs and desired outcomes. They will conduct regular business reviews, analyze customer data to understand their evolving requirements, and develop tailored strategies to maximize customer satisfaction and growth. Additionally, the CBE will collaborate with internal teams to ensure seamless delivery of Cognite’s solutions and contribute to the overall success of the customer’s digital transformation journey.
Industrial data management for asset-heavy industries
Cognite specializes in managing industrial data and facilitating digital transformation for asset-heavy industries like oil and gas, power and utilities, and manufacturing. Its main product, Cognite Data Fusion, integrates and organizes data from various sources, making it easier for businesses to analyze and utilize this information effectively. This process, known as data contextualization, enhances the relevance of data for better decision-making. Cognite operates on a software-as-a-service (SaaS) model, allowing clients to subscribe to its software, which provides a consistent revenue stream and access to ongoing updates. Additionally, Cognite offers consulting services to assist clients in optimizing their use of the software. The company's goal is to help industries improve their operations through better data management and digital solutions.