Dealer Relationship Manager

Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Biotechnology, E-commerceIndustries

Requirements

The ideal candidate will have a deep understanding of the vehicle remarketing value chain and at least 8 years of in-store experience in relevant roles. They must be proactive, self-motivated, love working with people, building relationships, and be driven by creating success for dealer partners. A proven track record of leading a used vehicle department with verifiable results is required. The candidate must reside in the Indianapolis or St. Louis area.

Responsibilities

The Dealer Relationship Manager will drive the adoption of the Accu-Trade appraisal platform across dealership operations and own dealer retention for their customer portfolio. They will track cancellations, understand lead drivers, and analyze conversation results. Responsibilities include sharing best practices, interacting with senior dealership decision-makers, driving performance through reporting and dealership execution, and serving as a subject matter expert for Accu-Trade processes. The role also involves acting as the 'voice of the dealer' to internal teams, connecting post-sale performance to pre-sale onboarding, owning Accu-Trade Post-Sale performance reporting, optimizing efficiency through innovative thinking and process improvement, and assisting key accounts in-person as needed.

Skills

Relationship Management

Sales

Customer Service

Communication

Proactive

Self-motivated

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters

1998Year Founded

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Risks

Increased competition from platforms like Cars24 threatens Cars.com's market share.

Cars24's vehicle scrappage scheme may attract environmentally conscious consumers away from Cars.com.

Continuous innovation is required to maintain user engagement against competitors' superior alternatives.

Differentiation

Cars.com offers a comprehensive platform for both car buyers and sellers.

The platform provides valuable insights and data to automotive businesses.

Cars.com is recognized for its extensive EV-related content and services.

Upsides

Increased consumer interest in EVs boosts demand for Cars.com's listings and reviews.

AI-driven personalization enhances user experience and engagement on Cars.com.

The shift towards subscription-based car ownership creates new service opportunities for Cars.com.

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