Customer Success Executive

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, IT Services, Artificial IntelligenceIndustries

Requirements

The ideal candidate will have extensive experience leading large-scale digital business transformations and acting as a trusted advisor to C-level customer executives. An expert in governance, strategy, and execution across cross-functional teams with a track record of delivering scalable, repeatable success is required. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also necessary. A BA/BS or equivalent educational background is required.

Responsibilities

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within valuable accounts, driving long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. Responsibilities include partnering with C-level executives, guiding seamless delivery of business transformation, fostering collaboration with ServiceNow's teams and strategic partners, driving post-sales success by aligning offerings to customer goals, mitigating risks, guiding the Customer Success team to meet critical operational KPIs, building relationships with ServiceNow leaders, advocating for innovation, and setting clear, measurable success metrics with the customer.

Skills

Customer Success

Account Management

Relationship Management

Business Transformation

Strategic Planning

Risk Mitigation

C-Level Engagement

Sales Strategy

ServiceNow Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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