Zip

Commercial Account Manager

London, England, United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, FintechIndustries

Requirements

Candidates should have 2+ years of technology SaaS experience, experience selling to procurement, finance, and legal sectors, and experience driving customer retention and adoption of a SaaS product for enterprise accounts. Strong customer management skills, including sales, account management, and customer service, are required. Self-driven individuals who are organized, efficient with their time, and excellent communicators are preferred. Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach is also necessary.

Responsibilities

The Commercial Account Manager will act as a trusted advisor and product consultant, working with customers to deliver ROI through value-based renewal and upsell cycles. They will partner with the Customer Success team to monitor health scorecards and guide deal closures. The role involves negotiating renewal contracts, developing win/win strategies, and managing current customers on multi-year contracts to ensure value realization. Additionally, the manager will engage the broader Zip team for regular updates on renewal status and contribute to shaping the sales process in a rapidly growing environment.

Skills

SaaS
Customer Retention
Customer Management
Sales
Account Management
Procurement
Finance
Legal
SaaS Product
Enterprise Accounts

Zip

Provides buy now, pay later services

About Zip

Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.

Key Metrics

Sydney, AustraliaHeadquarters
2013Year Founded
$972.7KTotal Funding
IPOCompany Stage
Fintech, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Parental leave - Enjoy up to 20 weeks paid leave and return part-time on a full-time salary for 3 months!
Bonus scheme - We give you skin in the game through our various share incentive programs.
Family support - We support our ZipFam on their life journey through people policies and programs.
Volunteer leave - Use your paid volunteer leave to Zip it forward and create change in your community.
Reward & recognition - We love celebrating your wins and giving you the freedom to choose how you're rewarded.
Career growth - You'll be given clear progression pathways and transparent coaching so you can truly flourish.

Risks

Increased competition from tech giants like Apple could threaten Zip's market share.
Regulatory changes in Australia may impact Zip's profitability and operations.
Reliance on partners like Stripe ties Zip's success to their platform stability.

Differentiation

Zip offers interest-free BNPL services, enhancing consumer financial flexibility.
The company operates in diverse markets, including Australia, the US, and the UK.
Zip's partnerships with retailers improve shopping experiences and financial management for consumers.

Upsides

Zip's potential partnership with Apple could significantly boost its US market presence.
Integration with Stripe allows easy BNPL access for US merchants, expanding Zip's reach.
The rise of in-store BNPL usage in the US shows growing consumer adoption.

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