[Remote] Senior Renewals Account Manager at Maze

United States

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$97,700 – $143,600Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, User ResearchIndustries

Requirements

3+ years in SaaS renewals or post-sale roles with ownership of gross retention (GR) and net dollar retention (NDR) outcomes
Strong commercial instincts
Highly organized and confident working with customers
Ability to bring structure and predictability to work
Comfortable operating autonomously in a remote-first environment
Pride in running a clean, accurate renewal operation
Comfortable managing a large, high-velocity renewal pipeline
Thrive at the pace of a sales organization
Operationally strong, commercially sharp, and energized by improving processes that increase efficiency and retention at scale
Ability to bring structure, clarity, and rigor to a fast-moving, remote-first environment

Responsibilities

Own the full renewal lifecycle: outreach → discovery → negotiation → quoting → signature
Manage ~50+ renewals per quarter with accuracy and clear communication
Maintain reliable forecasting for the current and next quarter
Ensure alignment with pricing guardrails, discounting policies, and approval workflows
Demonstrate high attention to detail in pricing, quoting, and commercial documentation
Serve as the primary point of contact for renewal and commercial discussions
Conduct proactive outreach 90–180 days before renewal
Manage objections, negotiate terms, and ensure a smooth, professional renewal experience
Directly own commercial conversations for your renewal base, partnering with AEs and CSMs when needed for additional customer context or risk insights
Partner with AEs on qualifying expansion opportunities and structuring multi-year or multi-product deals
Partner with Marketing on targeted communications and renewal readiness campaigns
Surface trends—risk indicators, expansion themes, segment insights—to GTM leaders
Identify low-effort add-ons, term extensions, and expansion signals
Maintain impeccable Salesforce hygiene; leverage dashboards to manage pipeline, prioritization, and risk
Contribute to scalable renewal workflows, templates, and playbooks

Skills

Account Management

Renewals

Sales

Customer Success

SMB

Commercial

Retention

Expansion

Process Improvement

Maze

Product research platform for agile teams

About Maze

Maze is a product research platform that assists agile teams in quickly testing and gathering user insights to enhance their design and development processes. The platform allows product managers, designers, and researchers to consolidate their research efforts into one easy-to-use interface. Users can import prototypes from popular design tools like Figma and Sketch with a single click, enabling them to conduct usability tests on high-fidelity designs. Maze supports testing multiple design variants in one study, which helps teams make informed decisions based on real user feedback rather than intuition. The company operates on a subscription-based model, offering various pricing plans to accommodate different team sizes. Maze's goal is to empower product teams to create user-centric products by providing fast and continuous feedback, ultimately driving business growth and improving user satisfaction.

Paris, FranceHeadquarters

2018Year Founded

$55.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, DesignIndustries

51-200Employees

Benefits

Health Insurance

Mental Health Support

Life Insurance

Disability Insurance

Flexible Work Hours

Paid Family Leave

Remote Work Options

Company Equity

Home Office Stipend

Risks

Increased competition from AI-driven UX tools threatens Maze's market share.

Rapid AI advancements may outpace Maze's current offerings, requiring R&D investment.

Entry of large tech companies into product research increases competitive pressure.

Differentiation

Maze integrates with Figma and Sketch for seamless usability testing.

The platform supports testing multiple design variants in a single study.

Maze offers AI-powered features to scale research and make rapid decisions.

Upsides

Recent $40M funding round boosts Maze's growth and innovation potential.

Partnerships with User Interviews and ADPList enhance Maze's educational initiatives.

Gold Award recognition highlights Maze's effective approach to behavioral insights.

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