Client Success Manager (London) at CreativeX

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Marketing Technology, AdvertisingIndustries

Requirements

Data-driven problem solver
Strong communicator and especially confident presenter with executive audiences
Highly adaptable, detail-oriented, and resilient in high-pressure environments
Strategic thinker who works both independently and collaboratively
Exceptional at managing complex projects in a cross-functional setting
Proficient in Google Sheets/Excel and analytics tools
Committed to fostering a positive company culture
Preferred: 4+ years of experience in an enterprise customer success / account management role
Preferred: Previous experience working in or with marketing, branding or advertising teams
Preferred: Previous experience at a SaaS company
Preferred: Previous experience at a start-up
Preferred: Language skills, bonus for Spanish speakers

Responsibilities

Act as the primary point of contact for day-to-day client interactions, collaborating with Global Client Partners across your portfolio
Build and maintain relationships with director and VP-level marketing stakeholders within the client and their agencies/partners, anticipating needs and driving satisfaction, loyalty, and renewals
Lead onboarding, training, and workshops to maximize product value for clients and their partners
Serve as a product expert and first-line contact for non-support-related inquiries
Provide recommendations to align client and company KPIs, solving challenges to enhance outcomes
Ensure client satisfaction and product adoption to maintain a Gross Revenue Retention (GRR) target of >95%
Monitor key metrics, report to senior management, and conduct regular client reviews
Collaborate with sales, marketing, operations, product, and engineering to deliver client solutions and relay feedback to align company priorities with client needs
Champion customer-centricity and stay informed on industry trends

Skills

Client Relationship Management

Account Management

Stakeholder Engagement

Revenue Retention

Customer Success

B2B SaaS

Marketing

CreativeX

Creative analytics tools for visual marketing

About CreativeX

CreativeX provides tools and insights for brands to enhance their visual marketing content through creative analytics. Their software-as-a-service (SaaS) platform analyzes creative assets to deliver transparency and measurable metrics, helping brands optimize their marketing strategies. Unlike competitors, CreativeX focuses on automating brand guidelines and centralizing creative learnings, which is particularly beneficial for large global brands. The company's goal is to empower brands to make informed, data-driven creative decisions that improve the effectiveness and consistency of their marketing content.

New York City, New YorkHeadquarters

2015Year Founded

$29MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

🍎 Fully paid medical, dental, & vision

✈️ Generous time off + bank holidays (+ Elevate Fridays)

📚 Education budget

🧘 Annual subscription to Calm and Headspace

🎟 Monthly coaching

💵 Stock options

🍼 3-month full pay parenting leave

🪴 401(k) once they have completed their eligibility period

Risks

Emerging competitors like Realeyes may challenge CreativeX's market position.

Amplitude's new CDP could divert clients seeking comprehensive data solutions.

Evolving client demands for inclusivity may require platform adaptations.

Differentiation

CreativeX offers a unique SaaS platform for creative analytics and brand governance.

The platform integrates with third-party agencies for unified creative governance.

CreativeX provides data-driven insights to optimize visual marketing content.

Upsides

Recent $25M Series B funding supports expansion into ecommerce and display advertising.

Partnerships with Realeyes and Haleon enhance attention metrics and inclusivity.

Growing demand for creative analytics tools boosts market potential.

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