[Remote] Senior Manager, Enterprise Customer Success Management at Clio

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer Success ManagementEnterprise SalesTeam LeadershipCoachingMentoringExecutive Relationship ManagementStakeholder AlignmentTechnology AdoptionAILegal TechnologyOnboardingEnablementWorkflow OptimizationStrategic Planning

Questions & Answers

Common questions about this position

Is this position remote or does it require a specific location?

The position requires someone in the New York City or San Francisco Bay Area.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills and experience are required for this Senior Manager role?

Candidates need to be strategic operators and trusted advisors who excel at navigating complex organizations, aligning executive stakeholders, driving technology adoption, and building long-term partnerships, with passion for AI and legal innovation.

What is the team structure like for this position?

The role leads a team of Enterprise Customer Success Managers working within a pod structure, collaborating with Account Executives, Solutions Architects, and Legal Architects.

What makes a strong candidate for this Senior Manager position?

Strong candidates are strategic leaders who can lead and develop teams, establish executive relationships, drive adoption and retention, partner cross-functionally, and leverage data for customer success in enterprise legal tech.

Clio

Legal practice management software provider

About Clio

Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.

Burnaby, CanadaHeadquarters

2008Year Founded

$1,279.9MTotal Funding

SERIES_FCompany Stage

LegalIndustries

1,001-5,000Employees