[Remote] Senior Manager, Enterprise Customer Success Management at Clio

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Enterprise SoftwareIndustries

Requirements

Candidates should have over 6 years of experience in SaaS Customer Success, Account Management, or a related field, with direct ownership of enterprise KPIs such as retention, expansion, and adoption. A minimum of 2 years of experience leading Enterprise Customer Success Managers is required, along with demonstrated success in leading change management and enablement programs that drive measurable business outcomes in complex, multi-stakeholder accounts. Strong executive presence, exceptional communication and facilitation skills, and proficiency with Customer Success and CRM platforms are essential. Experience translating technical solutions into business outcomes for professional services, legal, or other regulated industries is also required.

Responsibilities

The Senior Manager will lead, coach, and develop a team of Enterprise Customer Success Managers to deliver world-class service and drive measurable outcomes for top enterprise law firms and large organizations. This role involves establishing trusted advisor relationships at the executive and senior stakeholder level, overseeing onboarding, enablement, and adoption programs to accelerate time-to-value and optimize workflows. The manager will guide the design and delivery of high-impact training initiatives, ensure the execution of structured success plans and business reviews, and partner with cross-functional teams to identify expansion opportunities. Additionally, they will oversee renewal strategies by monitoring account health and supporting executive alignment, leverage data insights to coach the team in proactive risk management, and contribute to the evolution of enterprise success standards by developing playbooks and scaling best practices.

Skills

Customer Success Management

Enterprise Sales

Team Leadership

Coaching

Mentoring

Executive Relationship Management

Stakeholder Alignment

Technology Adoption

Legal Technology

Onboarding

Enablement

Workflow Optimization

Strategic Planning

Clio

Legal practice management software provider

About Clio

Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.

Burnaby, CanadaHeadquarters

2008Year Founded

$1,279.9MTotal Funding

SERIES_FCompany Stage

LegalIndustries

1,001-5,000Employees