Account Executive - Install Base

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!

We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.

Position Summary

As an Account Executive - Install Base, you will build strategic relationships with our existing clients to drive revenue, stimulate growth and maximize client lifetime value.

Essential Functions and Responsibilities

• Grow customer accounts via new product sales and expansion of existing product and services engagements
• Develop new pipeline opportunities within a set of named install base accounts
• Consult existing clients on their internal process to drive change and expand the use of UpKeep’s product offerings
• Develop, manage, and generate expansion pipeline through regular engagement, outreach, and partnership with customer success & implementation team
• Own contract negotiations and close the sale before handing off to the Customer Success and Implementation team
• Work with Customer Success partners to ensure adoption, retention & expansion of named accounts
• Meet or exceed monthly and quarterly revenue quota

Experience

• 3+ years experience in account management or customer success, upselling and cross-selling, preferably in B2B SaaS
• 1+ year of working with self-sourced or passive leads
• Maintenance, Manufacturing, and Facilities sales industry experience a plus
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Knowledge

• Demonstrated, proven success in relationship building, pipeline management, prospecting, contract negotiation and closing customers in a high-paced sales environment
• Proficiency with CRM applications such as Salesforce
• Organized and detail-oriented
• Selling solutions over the phone with persuasive closing techniques
• Ability to work independently and as part of a team in a highly dynamic and fast paced environment
• Ability to multitask and juggle several responsibilities simultaneously
• Strong… (truncated)

Requirements

• Bachelor's Degree with equivalent experience a plus