[Remote] Senior Managed Onboarding Manager at Pacvue

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, Advertising, RetailIndustries

Requirements

5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing
Proven track record of delivering measurable, long-term results for high-value clients
Deep understanding of retail media best practices (Search, DSP), and how retail media, sales, and operations intersect
Strong command of digital advertising KPIs and data storytelling
Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights
Ability to quickly learn and master Pacvue’s products, features, and applications in client environments
Exceptional project management skills; able to plan and execute

Responsibilities

Lead Complex Client Onboardings: Serve as the primary onboarding contact for strategic clients
Translate client needs into structured onboarding plans with clear objectives, timelines, and success criteria
Run end-to-end program of onboarding: discovery, scoping, kickoff, training, execution, and handoff
Architect account setups, including campaign organization, tagging strategy, rule logic, dayparting models, budget pacing, and reporting needs
Apply expertise across Search, DSP, and AMC to deliver best-in-class setups
Provide tailored guidance on optimization strategies and performance tracking
Ensure clients understand how to win with Pacvue
Manage Projects & Cross-Functional Teams: Collaborate across time zones, including with our Shanghai support team, to ensure high-quality execution
Coordinate with Sales, Account Management, Product, and Customer Success to align expectations and deliver results
Proactively navigate cross-functional blockers without dropping deliverables
Handle client escalations and provide professional, clear stakeholder updates
Travel to China up to twice annually for collaboration and training, with light client travel as needed
Scale & Improve the Program: Create playbooks, templates, and documentation to streamline future onboardings
Identify gaps, refine processes, and recommend enhancements to increase efficiency and effectiveness
Provide feedback to the product team to address recurring onboarding friction

Skills

Key technologies and capabilities for this role

Client OnboardingProject ManagementeCommerce AdvertisingAmazon MarketplaceWalmart MarketplaceTraining DeliveryDiscovery SessionsScopingKickoff ManagementExecution Planning

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Senior Managed Onboarding Manager role?

Key skills include leading complex client onboardings, architecting account setups across Search, DSP, and AMC, project management with cross-functional teams, and scaling onboarding programs.

What is the company culture like at Pacvue?

Pacvue has an energetic and passionate team focused on collaboration, innovation, learning, growth, and helping clients succeed with a joint mission to win in eCommerce.

What travel is required in this role?

The role requires travel to China up to twice annually for collaboration and training, with light client travel as needed.

Pacvue

eCommerce advertising and sales optimization platform

About Pacvue

Pacvue provides eCommerce solutions that focus on optimizing advertising and sales for online retailers. Its software platform includes tools for campaign automation, sales analytics, and digital shelf optimization, which help clients manage their online advertising campaigns more effectively. By automating repetitive tasks and centralizing key metrics, Pacvue allows businesses to save time and improve their sales performance. Unlike many competitors, Pacvue emphasizes education and support through resources like Pacvue University, which offers self-guided courses and accreditations. The company's goal is to empower eCommerce businesses, from small entrepreneurs to large enterprises, to succeed in the competitive online marketplace.

Seattle, WashingtonHeadquarters

2018Year Founded

$1.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Life Insurance

Pet Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Vacation

Risks

Emerging eCommerce platforms with similar tools could erode Pacvue's market share.

Rapid AI development may outpace Pacvue's integration capabilities, risking competitive edge loss.

Economic downturns could reduce demand for eCommerce advertising solutions, impacting revenue.

Differentiation

Pacvue offers a comprehensive platform integrating retail media, commerce operations, and advanced measurement.

The company provides specialized services like Revenue Recovery, enhancing its value proposition.

Pacvue University offers educational resources, supporting client success and satisfaction.

Upsides

AI-driven personalization in eCommerce enhances customer engagement and conversion rates.

Retail media networks expansion provides new opportunities for Pacvue's advertising solutions.

Omnichannel retail strategies offer growth potential for platforms integrating online and offline experiences.

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