Senior Client Success Manager
Modern HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing, Customer SuccessIndustries
Requirements
Candidates should possess a Bachelor’s degree in Marketing, Advertising, Business, or Statistics, with a preference for 4+ years of experience in a Client Services role. They should be data-savvy, demonstrating an understanding of advertising and media trends, and comfortable with analytical skills.
Responsibilities
The Client Success Manager will own and drive retention and growth for their book of business, serving as a trusted partner to customers by understanding their challenges and connecting product solutions. They will manage the customer journey from onboarding to renewal, working cross-functionally to advocate for a customer-first mindset, supporting AdOps by monitoring campaign metrics, and ensuring customer satisfaction while driving revenue and improving customer health. Additionally, they will prepare for and lead Executive Business Reviews, train and onboard new clients, and mentor team members.
Skills
Customer Retention
Client Management
Advertising
Media Trends
Data Analysis
Campaign Metrics
AdOps
Executive Business Reviews
Onboarding
Mentoring
Madhive
Programmatic advertising for Connected TV campaigns
About Madhive
MadHive focuses on programmatic advertising in the Connected TV (CTV) space, providing tools for clients to plan, execute, and measure their TV ad campaigns. Its platform includes features for performance prediction, custom reporting, and audience targeting across Over-The-Top (OTT) markets in the U.S. What sets MadHive apart is its decisioning engine and data mapping capabilities, which allow for precise targeting in 210 domestic Designated Market Areas (DMAs). The company's goal is to improve the efficiency and effectiveness of TV advertising through advanced technology.
Key Metrics
New York City, New YorkHeadquarters
2016Year Founded
$298MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consumer SoftwareIndustries
201-500Employees