Associate Engagement Manager

About 8x8, Inc.

8x8, Inc. believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Professional Services (PS) Associate Engagement Manager

The Professional Services (PS) Associate Engagement Manager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.)

The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements.

Key Responsibilities

• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services

Qualifications

• Degree in a technical or business discipline
• At least 1-4 years' experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence, or Contact Center, VoIP, Mobile, and Video background
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on services