Associate Engagement Manager

North Carolina, United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Customer Relationship Management (CRM)Industries

Requirements

Candidates should possess a degree in a technical or business discipline and have 1-4 years of experience in selling and delivering consulting services, with a track record of leading solution sales exceeding $250,000 per quarter. Experience in Voice, Video, Mobile Communications, Fixed Mobile Convergence, Contact Center, VoIP, or Mobile and Video is required, along with an understanding of enterprise business communication needs, proposal development, value proposition creation, and engagement estimation.

Responsibilities

The Associate Engagement Manager will support the 8x8 Professional Services sales team by reviewing scoping, planning, cost estimating, and pricing for professional services projects. This role involves developing statements of work, assessing risks, defining project goals, identifying client requirements, and translating business needs into deliverables. Responsibilities also include identifying sales opportunities, leading pre-sales planning, presenting sales proposals, forecasting bookings, providing management reports on sales pipelines and project portfolios, managing client relationships, and overseeing the resolution of pre-sales deliverables.

Skills

Customer Experience

Contact Center

Unified Communications

CPaaS APIs

Project Management

Scoping

Cost Estimating

Pricing

Statement of Work (SOW) Development

Risk Assessment

Client Requirements Gathering

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees