\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Preferred Experience:\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Coaching certification (e.g., ICF) or familiarity with assessment tools like Hogan, Korn Ferry, Blanchard, or Gallup.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Experience in a global, matrixed, or high-growth environment.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Proficiency with digital learning platforms, LMS, or talent analytics tools.\u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>Additional Qualifications:\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience in change management of new programs and initiatives. Change Management certification and demonstrated applied experience preferred.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Excellent listening, ability to write and speak effectively including the ability to influence through written and verbal communication skills.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Capability of working in a demanding, deadline-driven environment focused on delivering results.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Committed lifelong learner\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Capacity to effectively manage and prioritize projects and tasks while adapting to changing priorities with flexibility and creativity.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>High level of attention to detail and accuracy, while focusing on the big picture.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Comfort dealing with ambiguity, and proactively working to clarify to ensure continued progress.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Ability to work independently and as an effective and productive part of a team.\u003C/span>\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cspan>Preferred experience using Workday or other HRIS/HCM system for Talent Management/Learning initiatives.\u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">Salary Ranges:\u003C/p>$115,875.00 - $193,125.00\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. \u003C/span>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>For 8x8 jobs located in the US: 8x8 participates in the \u003C/span>\u003Ca target=\"_blank\" href=\"https://www.e-verify.gov/employees\">E-Verify program\u003C/a>\u003Cspan>. \u003C/span>\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>View the \u003Ca target=\"_blank\" href=\"https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\">Participant Poster\u003C/a> in English and Español. \u003C/span>\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>View the \u003C/span>\u003Ca target=\"_blank\" href=\"https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf\">Right to Work Poster \u003C/a>\u003Cspan>in English and Español. \u003C/span>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>We also provide \u003Ca target=\"_blank\" href=\"https://www.dol.gov/sites/dolgov/files/ofccp/posters/files/ReasonableAccomodationPktCrd_JRFQA508c.pdf\">reasonable accommodation\u003C/a> to individuals with disabilities in accordance with applicable laws. Learn more or email us at \u003Ca target=\"_blank\" href=\"http://mailto:careers@8x8.com?subject=Reasonable%20Accomodation\">careers@8x8.com\u003C/a> (Include “Reasonable Accommodation” in the subject line) \u003C/span>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>Our Job Applicant Privacy Notice can be found \u003Ca target=\"_blank\" href=\"https://www.8x8.com/uk/job-applicant-privacy-notice\">here\u003C/a>.\u003C/span>\u003C/p>","https://8x8inc.wd5.myworkdayjobs.com/8x8_external_careers/job/US-Texas-Remote/Leadership-Development-Program-Manager_R1885",{"id":79,"name":80,"urlSafeSlug":80,"logo":81},[355],{"city":18,"region":356,"country":24},"Texas","2025-09-11T00:00:00Z","Candidates should have a proven consultative approach, strong listening skills, change management experience, and organizational skills. An ideal candidate will understand and be passionate about the Talent Management function, specifically focusing on leader development in the areas of Talent, including the tools, technology, data, and processes.","The Leadership Development Program Manager will consult with the Talent team, HR Business Partners, and business leaders to identify opportunities to advance corporate strategic goals through leadership development and talent management activities. This role is accountable for planning, designing, implementing, and evaluating Leadership Development and Talent management programs, processes, and tools using key metrics, including performance management, talent assessment, succession planning, leadership development initiatives, learning, and other lifecycle programs. Responsibilities include developing and implementing leadership development strategies, designing scalable development programs, and translating capability frameworks into actionable initiatives. The role also involves partnering with senior leadership to assess needs, serving as a trusted advisor, overseeing program implementation and facilitation, managing program logistics, budget, and vendors, and using qualitative and quantitative measures to evaluate program effectiveness. Additionally, the manager will conduct comprehensive needs assessments to identify current and future leadership capabilities.",{"employment":361,"compensation":363,"experience":364,"visaSponsorship":368,"location":369,"skills":370,"industries":379},{"type":362},{"id":121,"name":122,"description":303},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":365},[366,367],{"id":199,"name":200,"description":308},{"id":128,"name":129,"description":310},{"type":131},{"type":131},[371,372,373,374,375,376,377,378,265],"Talent Management","Leadership Development","Performance Management","Talent Assessment","Succession Planning","Learning and Development","AI","Consultative Approach",[380,381,382],{"id":155,"name":156},{"id":158,"name":159},{"id":158,"name":161},{"id":384,"title":385,"alternativeTitles":386,"slug":402,"jobPostId":384,"description":403,"isReformated":55,"applyUrl":404,"company":80,"companyOption":405,"locations":406,"listingDate":408,"listingSite":114,"isRemote":14,"requirements":409,"responsibilities":410,"status":117,"expiryDate":18,"isGoogleIndexed":55,"summary":411},"b7f46ead-81a4-4f50-a9dc-9b935bcd129b","Customer Success Manager",[387,388,389,390,391,392,393,394,395,396,397,398,399,400,401],"Enterprise Customer Success Lead","SaaS Customer Retention Manager","Client Relationship Manager (Enterprise SaaS)","Strategic Account Success Manager","Customer Adoption and Renewal Specialist","Technical Account Manager (Customer Success)","Client Executive (Customer Success)","Senior Customer Success Advocate","Revenue Retention Manager (SaaS)","Customer Lifecycle Manager (Enterprise)","Client Success Strategist","SaaS Account Manager (Customer Success Focus)","Enterprise Client Retention Lead","Customer Value Manager","Client Success Principal","customer-success-manager-b7f46ead-81a4-4f50-a9dc-9b935bcd129b","Employment Type: Full time\n\n\u003Cp>\u003Cspan>8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8\u003Cspan>®\u003C/span> Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan>Learn more on our company website at \u003C/span>\u003Ca href=\"http://www.8x8.com\" target=\"_blank\">www.8x8.com\u003C/a>\u003Cspan> \u003Cspan>follow our pages on \u003C/span>\u003C/span>\u003Ca href=\"https://www.linkedin.com/company/8x8/\" target=\"_blank\">LinkedIn\u003C/a>\u003Cspan>\u003Cspan>, \u003C/span>\u003C/span>\u003Ca href=\"https://twitter.com/8x8\" target=\"_blank\">Twitter\u003C/a>\u003Cspan>\u003Cspan>, \u003C/span>\u003C/span>\u003Ca href=\"https://www.facebook.com/8x8Inc/\" target=\"_blank\">Facebook \u003C/a>\u003Cspan>\u003Cspan>and \u003C/span>\u003C/span>\u003Ca href=\"https://www.instagram.com/lifeat8x8/\" target=\"_blank\">Instagram\u003C/a>\u003Cspan>\u003Cspan>.\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003Cp>The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As the quarterback and driver of account enablement, adoption, and end-user engagement, the Customer Success Team is directly impacting 8x8 revenue with strong customer retention. As a \u003Cb>Senior Customer Success Manager\u003C/b>, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.\u003Cbr />\u003Cbr />\u003Cb>Responsibilities\u003C/b>\u003Cbr />Maintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption\u003Cbr />Responsible for on-time contract renewals\u003Cbr />Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sales, support, professional services, product management and other teams\u003Cbr />Develop strong multi-threaded customer relationships and serve in the role of trusted advisor to 8x8 customers\u003Cbr />Analyze health metrics and provide leadership and/or execution of adoption and retention plays thru both internal and external resources\u003Cbr />Effectively employ multi-channel communication strategies that leverage our most effective customer touch-points including video, e-mail, phone, channel partners, and internal & external champions\u003Cbr />Contribute to lifetime revenue expansion by identifying upsell opportunity organically via stakeholder consultations and proactively addressing renewal risk\u003Cbr />Represent the voice of the customer within 8x8, serving as the customer advocate cross-functionally and closing the loop with the customer with results\u003Cbr />\u003Cbr />\u003Cb>Qualifications\u003C/b>\u003Cbr />5+ years direct and verifiable enterprise-level customer success experience\u003Cbr />Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals\u003Cbr />Driven by personal, team and company achievement with a commitment to excellence\u003Cbr />Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality\u003Cbr />Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness\u003Cbr />Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues\u003Cbr />Experience and comfort interacting with and influencing C-level executives\u003Cbr />Strong communication skills, written and verbal, with understanding of situational best practices\u003Cbr />Excellent presentation skills from small to large audiences\u003Cbr />Ability to lead, manage or influence both internal 8x8 resources as well as customer resources to achieve successful outcomes\u003Cbr />SaaS experience required\u003Cbr />Experience in Video, Contact Center or Web Collaboration desired\u003Cbr />BS or equivalent education and relevant experience\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">Salary Ranges:\u003C/p>$98,250.00 - $163,750.00\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. \u003C/span>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>For 8x8 jobs located in the US: 8x8 participates in the \u003C/span>\u003Ca target=\"_blank\" href=\"https://www.e-verify.gov/employees\">E-Verify program\u003C/a>\u003Cspan>. \u003C/span>\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>View the \u003Ca target=\"_blank\" href=\"https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\">Participant Poster\u003C/a> in English and Español. \u003C/span>\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>View the \u003C/span>\u003Ca target=\"_blank\" href=\"https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf\">Right to Work Poster \u003C/a>\u003Cspan>in English and Español. \u003C/span>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>We also provide \u003Ca target=\"_blank\" href=\"https://www.dol.gov/sites/dolgov/files/ofccp/posters/files/ReasonableAccomodationPktCrd_JRFQA508c.pdf\">reasonable accommodation\u003C/a> to individuals with disabilities in accordance with applicable laws. Learn more or email us at \u003Ca target=\"_blank\" href=\"http://mailto:careers@8x8.com?subject=Reasonable%20Accomodation\">careers@8x8.com\u003C/a> (Include “Reasonable Accommodation” in the subject line) \u003C/span>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">\u003Cspan>Our Job Applicant Privacy Notice can be found \u003Ca target=\"_blank\" href=\"https://www.8x8.com/uk/job-applicant-privacy-notice\">here\u003C/a>.\u003C/span>\u003C/p>","https://8x8inc.wd5.myworkdayjobs.com/8x8_external_careers/job/US-California-Remote/Customer-Success-Manager_R1970",{"id":79,"name":80,"urlSafeSlug":80,"logo":81},[407],{"city":18,"region":23,"country":24},"2025-09-12T00:00:00Z","Candidates must have 5+ years of direct enterprise-level customer success experience with a proven track record of exceeding sales and customer satisfaction goals. A strong blend of technical expertise and sales acumen, with a customer-centric mentality, is essential. The role requires strong analytical, problem-solving, and dot-connecting skills, an enterprise-ready, solution-oriented mindset, and comfort interacting with and influencing C-level executives. Excellent communication, presentation, and influencing skills are necessary, along with SaaS experience. A BS or equivalent education and relevant experience are required, and experience in Video, Contact Center, or Web Collaboration is desired.","The Customer Success Manager is responsible for maintaining monthly recurring revenue through strategies that drive product adoption and ensuring on-time contract renewals. This role involves quarterbacking internal and external initiatives with strategic account plans, conducting customer business reviews, and fostering cross-functional partnerships. The manager will develop strong multi-threaded customer relationships, acting as a trusted advisor, and analyzing health metrics to execute adoption and retention plays. Effective multi-channel communication strategies will be employed, and the role contributes to lifetime revenue expansion by identifying upsell opportunities and addressing renewal risk. The Customer Success Manager will also represent the voice of the customer internally and close the loop with customers on results.",{"employment":412,"compensation":414,"experience":415,"visaSponsorship":418,"location":419,"skills":420,"industries":428},{"type":413},{"id":121,"name":122,"description":303},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":416},[417],{"id":199,"name":200,"description":308},{"type":131},{"type":131},[421,422,423,424,425,426,322,427],"Customer Success","Account Management","Product Adoption","Customer Retention","Strategic Account Planning","Risk Mitigation","Communication",[429,430,432],{"id":158,"name":330},{"id":158,"name":431},"Customer Experience Software",{"id":158,"name":433},"SaaS",["Reactive",435],{"$ssite-config":436},{"env":437,"name":438,"url":439},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",442],{"company-8x8":-1,"company-jobs-d2eea651-3a6d-43e3-a806-25158c2544a2-carousel":-1},"/company/8x8",{}]