[Remote] Professional Services Sales Solution Expert at UserTesting

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Customer Experience, ConsultingIndustries

Requirements

Candidates should possess extensive experience in consultative sales, solution consulting, or pre-sales roles, ideally within SaaS, CX, or UXR environments. Strong knowledge of customer experience and user research practices, including human-centered design is required, along with proven ability to uncover customer needs and translate them into clear, commercially sound service proposals. Commercial acumen with a strategic mindset, the ability to balance customer goals and business outcomes, and a proactive approach to continuous improvement and process optimization are also necessary. Comfortably presenting to and influencing executive-level decision-makers, staying informed about the competitive landscape, and familiarity with platforms and tools such as UserTesting, Qualtrics, UserZoom, etc. is a plus.

Responsibilities

The Professional Services Sales Consultant will partner closely with account executives, solution consultants, and delivery experts to understand customer needs and propose services that enhance the value of UserTesting. They will act as a trusted advisor to prospects and customers alike, using their knowledge of customer experience and user research to create high-impact service solutions. This role will also involve bridging consultative sales, customer strategy, and solution design, driving revenue growth through thoughtful positioning of professional services offerings, and collaborating with a globally distributed team focused on customer success.

Skills

Consultative Sales

Customer Strategy

Solution Design

Customer Experience

User Research

Solution Proposal

Pre-sales

Relationship Building

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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