Solutions Consultant
AltiumFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should possess extensive experience in consultative sales, solution consulting, or pre-sales roles, ideally within SaaS, CX, or UXR environments. Strong knowledge of customer experience and user research practices, including human-centered design is required, along with proven ability to uncover customer needs and translate them into clear, commercially sound service proposals. Commercial acumen with a strategic mindset, the ability to balance customer goals and business outcomes, and a proactive approach to continuous improvement and process optimization are also necessary. Comfortably presenting to and influencing executive-level decision-makers, staying informed about the competitive landscape, and familiarity with platforms and tools such as UserTesting, Qualtrics, UserZoom, etc. is a plus.
The Professional Services Sales Consultant will partner closely with account executives, solution consultants, and delivery experts to understand customer needs and propose services that enhance the value of UserTesting. They will act as a trusted advisor to prospects and customers alike, using their knowledge of customer experience and user research to create high-impact service solutions. This role will also involve bridging consultative sales, customer strategy, and solution design, driving revenue growth through thoughtful positioning of professional services offerings, and collaborating with a globally distributed team focused on customer success.
Provides customer insights for digital products
UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.