Professional Services Sales Consultant

Employment Type: Full time

Position Overview

UserTesting is seeking a Professional Services Sales Consultant to join our dynamic and customer-focused team. This hybrid role combines consultative sales, customer strategy, and solution design, playing a key part in driving revenue growth through the thoughtful positioning of our professional services offerings. As a vital member of our pre-sales efforts, you will partner closely with account executives, solution consultants, and delivery experts to understand customer needs and propose services that enhance the value of UserTesting. You will act as a trusted advisor to prospects and customers, leveraging your expertise in customer experience and user research to craft high-impact service solutions.

About UserTesting

UserTesting is a leader in experience research and insights, believing that the path to human understanding and great experiences begins with a shared understanding—seeing and hearing how another person engages with the world and taking in their perspective. At UserTesting, you will be empowered to help organizations discover the human side of business, transforming how they work, collaborate, innovate, and bring new products and experiences to market. This mission inspires us, enabling companies to connect with their audiences naturally and organically through an experience that is uniquely and intentionally human. A trusted company by top brands for over 15 years, UserTesting, recently merged with UserZoom, serves over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means becoming part of a passionate group dedicated to transforming how companies learn from and understand their customers. Help us build the engine for human understanding.

The Team

You will join a collaborative group of sales, solution, and delivery professionals focused on helping our customers realize the full value of their investment in UserTesting. The team is globally distributed and thrives on knowledge sharing, co-creation, and a shared passion for customer success.

What We’re Looking For

• Extensive experience in a consultative sales, solution consulting, or pre-sales role, ideally within SaaS, CX, or UXR environments.
• Strong knowledge of customer experience and user research practices, including human-centered design.
• Proven ability to uncover customer needs and translate them into clear, commercially sound service proposals.
• Commercial acumen with a strategic mindset—comfortable balancing customer goals and business outcomes.
• Clear, confident communicator—able to tailor messaging to a variety of stakeholders.
• Collaborative mindset with a natural ability to work cross-functionally across sales, product, and delivery teams.
• Proactive approach to continuous improvement and process optimization.
• Comfortable presenting to and influencing executive-level decision-makers.
• Ability to stay informed about the competitive landscape and industry trends.
• Familiarity with platforms and tools such as UserTesting, Qualtrics, UserZoom, etc., is a bonus.

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some groups are less likely to apply unless they meet 100% of the requirements. You may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Skill Interview and Stakeholder Interview
• Offer Stage

Company Information

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities, and perspectives. UserTesting will consider...