Technical Consultant

Employment Type: Full-time Salary: $60,000 - $75,000 a year Location Type: [Not Specified]

Position Overview

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

Technical Consultants are responsible for providing expert consultation about and technical configuration of our products. This role will support Catalog, MasteryConnect, Analytics, and Academic Benchmark products for new and existing customers. The ideal candidate for this position enjoys flexing their problem-solving skills, working with data pipelines, and writing basic code/scripting. This role requires adaptability, innovative thinking, and an affinity for technical concepts. To support some of these products, you’ll become a trusted day-to-day point of contact while other products are managed behind the scenes.

Responsibilities

• Work with internal resources and end users to determine technical requirements for authentication, SIS integration, etc.
• Assess, evaluate, and propose technical solutions according to customer needs and constraints.
• Provide technical consultation and assistance for internal resources and customers, including best practices and opportunities for efficiency improvement.
• Pilot and test new middleware software designed to assist in transferring data between customer data source software and Canvas.
• Maintain solution ownership from planning to delivery.
• Ensure proper documentation is complete, current, and stored appropriately from task start to finish.
• Focus on clear and concise communication, both oral and written, to ensure proper expectations are set and comprehension of complex and technical topics is established.
• Build and maintain custom tools to increase workflow and productivity for the team.
• Minimize Instructure’s exposure and risk as it applies to technical integrations and configurations.

Requirements

• Bachelor’s Degree in a related field.
• 2+ years of experience in SaaS-based implementations or technical support.
• Technical expertise with multiple identity provider authentication systems - CAS, SAML, LDAP, OAuth.
• Experience with SQL and Relational Data Models.
• Experience and familiarity in working with APIs.
• Outstanding written and oral communication skills.
• Strong interpersonal skills and customer focus.
• Ability to learn, understand, and apply new technologies.
• Some experience with a programming language strongly preferred.
• Ability to elicit cooperation from a wide variety of sources, including end users, upper management, and other departments.
• Can conform to shifting priorities and timelines through analytical and problem-solving capabilities.
• Experience working in higher education or K12 is preferred.

Company Information

Get on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, including equity for director-level roles and above, and broad-based ownership participation through our BBOP program for eligible employees.
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles.
• Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge.
• Comprehensive wellness programs and mental health support.
• Annual learning and development stipends to support your growth.
• The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.