Senior Practice Manager
Snowflake144,000 - 205,200 USD/year
- Full Time
- Senior (5 to 8 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Services, BiotechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, along with a minimum of 7 years of experience in a professional services or technical leadership role, preferably within a SaaS or technology company. Strong experience in pre-sales activities, solution architecture, and customer engagement is essential. Demonstrated ability to lead and develop high-performing teams is also required.
Responsibilities
The Manager of Professional Services will lead and manage a team of solution architects and implementation engineers to ensure successful customer onboarding and adoption of the Chronosphere platform. They will actively support sales and customer success teams by solving customer use cases, providing technical advisory, and developing implementation plans. This role will involve defining new service offerings, optimizing existing processes, building a knowledge base repository of best practices and reference designs, and coaching team members on individual development plans.
Skills
Solution Architecture
Pre-sales
Customer Engagement
Team Leadership
Customer Onboarding
Implementation Planning
Technical Advisory
Process Optimization
Knowledge Base Development
Chronosphere
Cloud-native infrastructure and application monitoring
About Chronosphere
Chronosphere offers a platform that helps businesses monitor their cloud-native infrastructure and applications by quickly identifying and resolving issues before they affect customers. The platform filters out unnecessary data, allowing users to focus on critical information, which is especially useful for companies still using outdated monitoring tools. Unlike its competitors, Chronosphere emphasizes reducing observability costs, which can be a major expense for engineering teams, and helps decrease on-call alerts by up to 90%. The company's goal is to improve business efficiency and productivity while providing a strong return on investment.
Key Metrics
New York City, New YorkHeadquarters
2019Year Founded
$359.3MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees