Manager of Professional Services

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $174K

Chronosphere is the observability platform built for control in the modern, containerized world. It empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bit-based Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lock-in. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow.

Requirements

• No specific requirements were detailed in the provided text.

Responsibilities

• Lead and leverage a team of solution architects and implementation engineers.
• Assist the sales and customer success architect (CSA) teams in medium and large complex opportunities in the pre-sales and post-sales stages.
• Focus on solving customer use cases and providing technical, hands-on advisory and implementation post-sale.
• Define new playbooks, review existing processes, and modify them for the best customer experience (CX) and fast value delivery.
• Lead the development of a knowledge base repository of best practices, reference designs, and architectures.
• Recruit, coach, and develop a high-performing team of solution architects and implementation engineers.
• Be responsible for building professional services offerings & packages.
• Work closely with the sales and sales engineering organizations in the pre-sales process in solving customer use cases and complex scenarios, thereby helping articulate Chronosphere value propositions to prospects.
• Build new playbooks for delivering services while optimizing existing ones that solution architects and solutions engineers use for customer onboarding and adoption.
• Lead the customer onboarding and adoption playbook definitions focusing on technical deliverables.
• Be a real force multiplier who will build, coach, and guide a team of stellar solution architects and solutions engineers.
• Be a champion of processes and systems that will help solution architects and implementation engineers.

Application Instructions

• No specific application instructions were detailed in the provided text.

Company Information

• Company: Chronosphere
• Website: Chronosphere.io
• LinkedIn: https://www.linkedin.com/company/chronosphere/
• X (Twitter): https://twitter.com/chronosphere