Customer Experience Specialist (United States)

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, BiotechnologyIndustries

Requirements

Candidates must possess a High School diploma or GED equivalent and have at least 2 years of customer service experience, demonstrating strong time management and prioritization skills in a remote or unsupervised setting. A proven track record of managing high-volume customer inquiries across multiple channels is also required.

Responsibilities

The Customer Experience Specialist will troubleshoot and resolve customer concerns with empathy, aiming to turn negative experiences into positive ones and build customer loyalty through personalized support. This role involves managing multiple inquiries simultaneously across phone, chat, and email, identifying recurring customer issues to provide feedback for process improvement, and consistently meeting key performance metrics such as CSAT, retention, response time, and productivity.

Skills

Customer Service

Problem Solving

Communication

Empathy

Troubleshooting

Omni-channel Support

Phone Support

Chat Support

Email Support

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$74.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.

Challenges in maintaining product quality as Quince scales could impact customer satisfaction.

Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.

The company partners with over 50 top manufacturers globally for diverse product offerings.

Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.

The global e-commerce market expansion offers Quince opportunities to reach new customers.

Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

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