Senior Associate, Service Delivery

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, Software as a ServiceIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience, with at least 3 years in benefits administration or client services and 2 years of project management experience. Proficiency in Excel, including VLOOKUP and Pivot Tables, strong analytical skills, excellent written and verbal communication abilities, and a team-oriented, client-focused approach are essential.

Responsibilities

The Senior Associate, Service Delivery will manage and provide technical guidance for client benefits websites, updating them as requirements evolve and conducting quality assurance testing. They will respond to client inquiries, triage and resolve tickets within 24 hours, and maintain knowledge of internal systems. Responsibilities also include preparing and delivering technical presentations and training, driving process improvements, developing fulfillment procedures, managing carrier and payroll feeds, assisting with sales and marketing, and coaching team members.

Skills

Website management

Quality assurance testing

Client support

Technical documentation

Issue triage

Ticket resolution

Internal systems knowledge

Requirements gathering

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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