National Accounts Coordinator III

POSITION SUMMARY

The National Accounts Coordinator III provides support to our National Account Specialists, retail customers, and internal customers. The incumbent prepares purchase orders, submits billing, and creates service routes in support of our retail customers.

PRINCIPAL RESPONSIBILITIES

• Prepare purchase orders and work orders for the intercompany and customer requested supplies and services.
• Works closely with National Account Managers to respond to and service retail customers.
• Research and resolve concerns and questions for retail technician and customer calls.
• Assists other departments and divisions with customer needs.
• Use software to build service routes for retail technicians.
• Update supply logs, enter service dates into customer schedules, assemble routing for weekly retail services, and any other assigned tasks such as assisting National Account Specialists with customer reporting.
• Participate in on-call support for customers and technicians.
• Review and submit billing in support of retail customers.
• Performs other related duties as assigned.

QUALIFICATIONS

• Excellent communication and problem-solving skills.
• Ability to work within a team environment and handle multiple tasks.
• Strong computer, MS Excel, and phone skills required.
• Previous customer service experience.
• Knowledge of waste industry.
• Proficiency with: Microsoft Office Suite, Zendesk, Salesforce, and ability to learn new IT systems and client ticketing portals.
• Experience with EQAI and COR2 - preferred.
• Industry background and experience (RCRA, DOT/HAZMAT) - preferred.
• Occasional travel as determined by management.
• Experience in a high volume or large corporate environment - preferred.

MINIMUM REQUIREMENTS

• 4-7 years’ experience preparing purchase orders, submitting billing, and creating service routes in support of our retail customers.

Pay Range

$20.36 - $30.54

Bonus Plan Details

Rewarding Compensation and Benefits Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

ABOUT THE COMPANY

Republic Services, Inc. is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.