[Remote] Client Support Specialist at HopSkipDrive

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Transportation, Logistics, SoftwareIndustries

Requirements

Candidates should possess excellent communication and problem-solving skills, demonstrated through previous customer support experience. Strong organizational skills, technical aptitude for troubleshooting platform and website issues, and excellent written and verbal communication skills are essential. A customer-centric mindset, proficiency in support tools and software (including CRM systems and communication platforms), and the ability to work independently and collaboratively are required. Strong analytical and problem-solving skills are also necessary.

Responsibilities

The Client Support Specialist will provide exceptional client support by resolving customer issues across phone, email, and SMS, and offer technical support and troubleshooting assistance for the HopSkipDrive app and RideIQ platform. Responsibilities include processing ride credits and refunds, answering questions about safety, scheduling, account management, and lost items, and managing pre-ride alerts. The role also involves gathering and analyzing client feedback, maintaining a thorough understanding of company services and policies, and collaborating with cross-functional teams for comprehensive problem resolution.

Skills

Client Support

Customer Service

Technical Support

Troubleshooting

SMS

Phone Support

Problem-Solving

Data Analysis

Customer Feedback

HopSkipDrive

Specialized transportation service for children

About HopSkipDrive

HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.

Los Angeles, CaliforniaHeadquarters

2014Year Founded

$104.1MTotal Funding

SERIES_DCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees