HopSkipDrive

Client Support Specialist

United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Transportation, Logistics, SoftwareIndustries

Requirements

Candidates should possess excellent communication and problem-solving skills, demonstrated through previous customer support experience. Strong organizational skills, technical aptitude for troubleshooting platform and website issues, and excellent written and verbal communication skills are essential. A customer-centric mindset, proficiency in support tools and software (including CRM systems and communication platforms), and the ability to work independently and collaboratively are required. Strong analytical and problem-solving skills are also necessary.

Responsibilities

The Client Support Specialist will provide exceptional client support by resolving customer issues across phone, email, and SMS, and offer technical support and troubleshooting assistance for the HopSkipDrive app and RideIQ platform. Responsibilities include processing ride credits and refunds, answering questions about safety, scheduling, account management, and lost items, and managing pre-ride alerts. The role also involves gathering and analyzing client feedback, maintaining a thorough understanding of company services and policies, and collaborating with cross-functional teams for comprehensive problem resolution.

Skills

Client Support
Customer Service
Technical Support
Troubleshooting
SMS
Email
Phone Support
Problem-Solving
Data Analysis
Customer Feedback

HopSkipDrive

Specialized transportation service for children

About HopSkipDrive

HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.

Los Angeles, CaliforniaHeadquarters
2014Year Founded
$104.1MTotal Funding
SERIES_DCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Company Equity
Stock Options
Health Savings Account/Flexible Spending Account

Risks

Increased competition from Kango may impact market share in California and Arizona.
Expansion into new markets may strain resources, affecting service quality.
Reliance on CareDrivers may lead to inconsistencies in service availability.

Differentiation

HopSkipDrive focuses on safe, reliable child transportation, unlike traditional rideshare services.
The company partners with over 400 school districts, enhancing its credibility and reach.
RouteWise AI™ optimizes transportation, offering customized solutions for school districts.

Upsides

Expansion into Atlanta can increase market share and revenue streams.
Partnerships with public schools provide stable revenue and enhance credibility.
Support from the Biden-Harris Administration aligns with HopSkipDrive's mission, boosting demand.

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