Client Service Specialist

Employment Type: [Not Specified] Location Type: Remote (within the listed state) Salary: [Not Specified]

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

Position Overview

Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values doing the right thing for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who can't get enough of our software. Whether working in-office or remotely, you'll be part of a supportive and fun team dedicated to creating exceptional client experiences. We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.

Responsibilities

• Provide world-class customer service via phone, email, and chat communications with clients.
• Uphold and contribute to a brand of setting people free to do great work.
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues.
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems.
• Quickly think on your feet to work through complex questions and come up with creative solutions.
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists.
• Keep up to date on new features and products to maximize value for clients.
• Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty.
• Perform focused work from 9 am to 6 pm, Monday through Friday.

Requirements

• Availability: Available for in-office training during the training/ramping period (approx. 16 weeks, dependent on performance), before choosing between in-office or remote work.
• Remote Setup: A dedicated workspace, free from distraction with high-speed, reliable internet.
• Experience: 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
• Communication Skills:
  • Excellent interpersonal communication with clients and co-workers.
  • Demonstrated passion for customer care and championing high levels of client satisfaction through phone interactions.
  • Strong attention to detail.
  • Ability to break down complex problems and explain them in a clear and simple way.
  • Articulate and concise in both written (type 40+ words per minute) and oral English communication.
• Work Environment: Ability to work in a fast-paced environment.
• Resiliency: Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones.
• Training Schedule: During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.

What You'll Love About Us

• Great Company Culture: Recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
• Make an Impact: Freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation: 4 weeks paid time off, 11 paid holidays, and paid vacation time.
• Health Benefits: Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future: 401(k) with a generous company match, access to a personal financial planner, and legal services.

Application Instructions

[Not Specified]