Client Service Specialist

Utah, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources SoftwareIndustries

Requirements

Candidates should possess 1-2 years of relevant customer service or technical troubleshooting experience, demonstrating a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations, along with excellent interpersonal communication skills and strong attention to detail.

Responsibilities

As a Client Service Specialist, you will provide world-class customer service via phone, email, and chat communications with clients, uphold and contribute to a brand of setting people free to do great work, develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues, learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems, proactively work independently while also thriving in a team-based environment, keep up to date on new features and products, engage in upselling and customer retention activities, and focused work from 9 am to 6 pm, Monday through Friday.

Skills

Customer Service

Problem-Solving

Digital Navigation

HR Software

Performance Management

Onboarding

Applicant Tracking Systems

Upselling

Customer Retention

Communication

BambooHR

Cloud-based HR software for SMBs

About BambooHR

BambooHR provides HR software solutions specifically designed for small and medium-sized businesses (SMBs). Its cloud-based platform allows organizations to manage various HR functions, including hiring, onboarding, employee data management, time tracking, and performance management. The software is user-friendly and integrates with other HR applications, enhancing its capabilities. Clients pay a subscription fee based on the number of employees and features needed, and the BambooHR Marketplace offers additional integrations with various HR apps, allowing businesses to customize their HR solutions. The goal of BambooHR is to help SMBs streamline their HR processes and manage their workforce more effectively.

Lindon, UtahHeadquarters

2008Year Founded

ACQUISITIONCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees