Application Specialist I

Position Summary

The Application Specialist I is responsible for providing support for the live application software that our user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.

Principal Responsibilities

• Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
• Schedules work to meet priorities and minimize business disruption.
• Maintains security and functionality through the application of temporary fixes and workarounds.
• Updates knowledge base to facilitate future resolution of common errors.
• Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
• Processes after-hours data changes on production systems.
• Performs other job-related duties as assigned or apparent.

Qualifications

• Experience with ITSM processes and toolsets.
• Experience with knowledge management methodologies and toolsets.
• Experience supporting enterprise level applications in a virtual support environment.
• Understanding of problem identification techniques.
• Experience supporting technology systems.
• Experience writing SQL queries to retrieve and manipulate data.

Minimum Requirements

• Candidate must reside in Arizona

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small business

EEO Statement

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.