ServiceNow ITSM Consultant

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

About the Role:

We are a global IT service company based in Uruguay seeking a skilled ServiceNow ITSM Consultant to assist in transitioning IT Service Management (ITSM) processes back to an Out-of-the-Box (OOB) configuration. The ideal candidate will have extensive experience in ServiceNow ITSM implementation, configuration, and process optimization, ensuring alignment with best practices. Additionally, experience with Nuvolo will be valuable as the client may implement Nuvolo FSM (Field Service Management) in the future.

Key Responsibilities

• Assess current ITSM configurations and identify customizations that need to be removed to transition to OOB ITSM.
• Configure and optimize ServiceNow Incident, Problem, Change, Request, and Knowledge Management modules.
• Collaborate with stakeholders to align ITSM processes with ServiceNow best practices.
• Assist with data migration, UAT, and training to ensure a smooth transition.
• Provide technical guidance on minimizing customizations while meeting business needs.
• Support ServiceNow upgrades, testing, and enhancements post-migration.
• Develop documentation and user guides to facilitate knowledge transfer.
• Work with Nuvolo FSM to support asset and facilities management workflows integrated with ITSM.
• Assist in the implementation of Nuvolo FSM, ensuring alignment with ITSM and enterprise asset management best practices.

Requirements

• 5+ years of hands-on ServiceNow ITSM implementation experience.
• Strong expertise in ServiceNow configuration, workflows, and scripting.
• Familiarity with ITIL best practices.
• Experience in migrating customized instances to Out-of-the-Box (OOB) setups.
• Strong communication skills to interact with technical and non-technical stakeholders.
• Experience with Nuvolo FSM or similar field service/asset management solutions.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist certification.
• Nuvolo FSM experience

Company Information

We are a global IT service company based in Uruguay serving humans like humans. Our main focus is on providing staffing and delivery team services to companies seeking a strategic partner for their products and services. Our mission is to revolutionize people’s lives through work, individually improving their world and our ecosystem. In 2019, 2020, and 2021, Clutch awarded us the award for being one of the best B2B development companies in Latin America. The Manifest ranked us number 10 on its list of companies in Argentina. The Inter-American Development Bank (BID) verified us as a service provider in Latin America, and we are partners with CUTI. We value collaborative, curious, results-driven people who take ownership. We embrace people who want to be themselves, have daily flexibility, grow, learn, and make a difference wherever the opportunity presents itself.