[Remote] Application Support Specialist at VideaHealth

Yes, the position is fully remote.

Required technical skills include experience troubleshooting cloud-based or web application issues, proficiency with CRM and ticketing tools like HubSpot, Zendesk, Salesforce, and Jira, experience writing SQL queries and interpreting system logs, and comfort using tools such as Slack, Google Workspace, and Confluence.

Candidates need 2+ years of demonstrated SaaS technical support experience, ideally in a startup or high-growth environment, along with strong documentation, multitasking, organizational skills, and the ability to resolve complex technical issues.

The role involves working in a fast-paced environment at a high-growth startup, collaborating cross-functionally with Customer Success, Product, and Engineering teams, while navigating ambiguity and shifting priorities.

A strong candidate is a quick learner who becomes a product expert, an analytical and methodical problem solver calm under pressure, an effective communicator and team player with strong self-direction, and has experience in SaaS support, preferably in startups.