Analyst, Production Support Shared Services

United States

Apply with AI Apply

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Data & AnalyticsIndustries

Requirements

Candidates should possess 5+ years of experience as a technical, data, or support analyst/engineer, with a preference for healthcare industry experience. Strong proficiency in SQL and data analysis skills are required, along with experience in ETL, database, or application development/support utilizing tools such as Spark, Scala, Java, and/or Kubernetes.

Responsibilities

As an Analyst, Production Support Shared Services, you will build and maintain Subject Matter Expertise across multiple Arcadia product lines and data-related areas, troubleshoot application code to identify root causes of Data and Application related issues, write and optimize SQL queries to investigate and resolve data discrepancies, diagnose and resolve issues related to APIs, microservices, or batch processes in a distributed system environment, assist in intake, triage, and resolution of support tickets, manage work queues and create and maintain process documentation, serve as a resource for both customers and Internal Stakeholders, identify and advocate for areas of improvement and proposed solutions, partner with Product and Engineering teams to advocate for the resolution of production issues and the development of feature enhancements, lead cross-functional meetings and facilitate internal team training sessions, and manage escalation efforts, including Internal and External Communications.

Skills

AWS

Redshift

Postman

New Relic

JIRA

Data analysis

Troubleshooting

Customer support

Log review

Problem diagnosis

Arcadia

Data-driven healthcare solutions and analytics

About Arcadia

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Boston, MassachusettsHeadquarters

2002Year Founded

$28.7MTotal Funding

DEBTCompany Stage

Consulting, HealthcareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Risks

Integration challenges from CareJourney acquisition may disrupt operations.

Departure of former CTO Jonathan Cook could impact Arcadia's innovation.

Intensifying competition in healthcare data analytics threatens Arcadia's market share.

Differentiation

Arcadia integrates CareJourney's market intelligence for comprehensive healthcare insights.

Arcadia's platform offers real-time data analysis for improved healthcare decision-making.

Arcadia's generative AI assistant enhances care team efficiency and reduces burnout.

Upsides

Arcadia's acquisition of CareJourney expands its customer portfolio to nearly 200.

The healthcare data market is projected to triple by 2030, benefiting Arcadia.

Arcadia's AI assistant boosts productivity by reducing data interpretation time.

Land your dream remote job 3x faster with AI

Try Jobo Free