IT Apps Admin

About AuditBoard

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

The IT Applications Administrator is a hands-on role focused on the design, implementation, governance, administration, and maintenance of the critical IT applications used across the company. This role is responsible for ensuring the smooth operation and optimal utilization of various software solutions, including productivity suites, collaboration tools, and a growing portfolio of AI solutions. Crucially, you'll also be a key player in cost management and license optimization, driving FinOps principles to foster financial accountability for cloud and application spend.

Reporting to IT leadership and working cross-functionally with stakeholders across the business, this role will play a key part in supporting AuditBoard's strategic business objectives through effective application administration & management.

The IT Applications Administrator will apply their skills, experience, drive, and passion to ensure AuditBoard's IT applications align with corporate objectives. This role requires close partnership with IT peers in Architecture & Engineering, Solutions & Administration, and InfoSec. You'll also collaborate closely with the IT Support team to efficiently augment application support across the entire IT team.

Possessing a hands-on and autonomous skillset, balanced with a customer-facing and collaborative mindset, the administrator will be adept at both solution development and implementation of tasks assigned by other team members. Essential qualities include strong problem-solving and decision-making skills, agility, adaptability, effective change management, a strong client service orientation, and a commitment to operational excellence.

In this role, you will contribute by:

• Optimizing and maintaining critical IT applications through teamwork: Lead the administration, configuration, and maintenance of platforms such as Google Workspace, Microsoft 365 product suite, Lucidchart, Atlassian, and Slack, while collaborating with fellow IT administrators and specialists and providing expert guidance to the IT Support team on application-specific issues.
• Guiding the integration and governance of AI solutions: Drive the secure design, implementation, and ongoing management of AI tools like Gemini, NotebookLM, Slack AI, and OpenAI, working closely with IT Architecture, Engineering, and Solutions.
• Minimizing application downtime and maximizing user productivity through collaborative support: Provide proactive technical support and swift troubleshooting for application issues, leveraging the expertise of the IT team and assisting the IT Support team with advanced application escalations.
• Ensuring robust application security and streamlined access: Effectively manage user accounts, permissions, and access controls, coordinating with InfoSec and the Endpoint Management administrator.
• Building a comprehensive and collaborative knowledge base for applications: Create and update documentation for configurations, processes, and best practices.

Job Details

• Salary: $80K - $120K
• Location Type: Remote
• Employment Type: FullTime