Temporary Escalations Case Manager

Candidates must have proven expertise in problem-solving and de-escalation, with the ability to manage and resolve challenging situations effectively. A strong background in escalation and case management, including coordinating resolutions across multiple stakeholders, is required. Excellent verbal and written communication skills, proficiency in Google Workplace for data analysis and reporting, and the ability to navigate and adapt to various systems like Dash and Salesforce are essential. Strong organizational and time management skills are necessary, along with self-motivation and the capacity to excel in an independent work environment. This is a remote, temporary, long-term assignment requiring up to 40 hours per week and one Saturday per month.