StarCompliance

Application Support Lead

United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Employment Type

Regular - Full-time

Role Overview

StarCompliance is seeking an accomplished and experienced hands-on leader to join our expanding Client Support Services team. In this key role, you will provide technical direction and operational guidance for our U.S.-based Level 1 and Level 2 application support team. You will work directly with the Associate Director of Client Support Services to ensure efficient support operations, technical excellence, and ongoing process improvement. You’ll play a central role in driving application and database monitoring, issue analysis, and resolution of complex technical escalations. Your expertise will help define support standards, promote best practices, and ensure timely resolution of critical issues through a mix of strategic oversight and direct technical engagement.

Success in this role requires strong experience supporting applications in both co-located and cloud environments, with particular depth in Microsoft technologies such as IIS and MSSQL. Prior experience leading or mentoring within technical support teams in fast-paced, client-focused environments is essential.

Client Support Services is a central function at StarCompliance and works closely with Professional Services, Product, Relationship Management and Sales. The role demands strong leadership qualities, technical credibility, and the ability to navigate complex challenges while upholding a high standard of client satisfaction. The ideal candidate will be passionate about delivering exceptional support, take pride in representing the StarCompliance brand, and understand the value our solutions provide to the global financial services industry.

Key Responsibilities

  • Team Guidance & Operational Leadership: Provide day-to-day coordination and informal leadership for a team of technical analysts, supporting effective workload prioritization, operational excellence, and collaborative execution.
  • Technical Escalation & Support: Act as a primary escalation point for complex application and database issues, offering expert troubleshooting, technical insight, and hands-on support to resolve problems swiftly and effectively.
  • Cross-Functional Collaboration: Collaborate closely with cross-functional teams to ensure smooth implementation and upgrades of applications across Microsoft Azure cloud and StarCompliance co-located environments.
  • Monitoring & Performance Optimization: Drive the adoption and continuous improvement of monitoring tools and processes to proactively identify system issues, eliminate performance bottlenecks, and enhance application efficiency.
  • Process Improvement & Governance: Contribute to the enhancement of operational procedures supporting incident management, root cause analysis, change management, and consistent support delivery.
  • Team Culture & Knowledge Sharing: Promote a culture of continuous improvement, innovation, and shared learning by modeling best practices, encouraging open collaboration, and facilitating knowledge exchange across the team.

Skills

Application Support
Technical Direction
Operational Guidance
Application Monitoring
Database Monitoring
Issue Analysis
Technical Escalations
Support Standards
Best Practices
IIS
MSSQL
Leadership
Mentoring
Client Support

StarCompliance

Compliance software for financial institutions

About StarCompliance

StarCompliance provides compliance software solutions specifically designed for financial institutions and corporations. Its software platform automates compliance processes, helping clients manage regulatory requirements related to insider trading, market abuse, and conflicts of interest. By using advanced technology, StarCompliance allows firms to effectively monitor compliance risks, which helps prevent legal issues and protects their reputation. The company operates on a subscription model, where clients pay a recurring fee for access to the software, including updates and support. This model not only ensures a steady revenue stream but also offers clients various service tiers to meet their specific needs. Additionally, StarCompliance offers consulting services to assist firms in implementing and optimizing their compliance programs. The goal of StarCompliance is to help financial firms navigate complex regulations and maintain high ethical standards.

Rockville, MarylandHeadquarters
1999Year Founded
GROWTH_EQUITY_VCCompany Stage
Financial ServicesIndustries
51-200Employees

Risks

Emerging regtech startups offer innovative solutions at lower costs.
Rapid cryptocurrency regulation changes challenge platform updates.
Subscription model may suffer during economic downturns.

Differentiation

StarCompliance offers a configurable platform for global financial regulations.
The company integrates traditional and digital asset compliance in one solution.
StarCompliance's platform provides a 360-degree view of employee activity and behavior.

Upsides

Acquisition of Aer Compliance enhances cryptocurrency compliance capabilities.
New UI improves user experience and compliance outcomes.
Global recognition by CPD Standards Office boosts credibility and training offerings.

Land your dream remote job 3x faster with AI