Lead Application Modernization Engineer
LirioFull Time
Senior (5 to 8 years)
Regular - Full-time
StarCompliance is seeking an accomplished and experienced hands-on leader to join our expanding Client Support Services team. In this key role, you will provide technical direction and operational guidance for our U.S.-based Level 1 and Level 2 application support team. You will work directly with the Associate Director of Client Support Services to ensure efficient support operations, technical excellence, and ongoing process improvement. You’ll play a central role in driving application and database monitoring, issue analysis, and resolution of complex technical escalations. Your expertise will help define support standards, promote best practices, and ensure timely resolution of critical issues through a mix of strategic oversight and direct technical engagement.
Success in this role requires strong experience supporting applications in both co-located and cloud environments, with particular depth in Microsoft technologies such as IIS and MSSQL. Prior experience leading or mentoring within technical support teams in fast-paced, client-focused environments is essential.
Client Support Services is a central function at StarCompliance and works closely with Professional Services, Product, Relationship Management and Sales. The role demands strong leadership qualities, technical credibility, and the ability to navigate complex challenges while upholding a high standard of client satisfaction. The ideal candidate will be passionate about delivering exceptional support, take pride in representing the StarCompliance brand, and understand the value our solutions provide to the global financial services industry.
Compliance software for financial institutions
StarCompliance provides compliance software solutions specifically designed for financial institutions and corporations. Its software platform automates compliance processes, helping clients manage regulatory requirements related to insider trading, market abuse, and conflicts of interest. By using advanced technology, StarCompliance allows firms to effectively monitor compliance risks, which helps prevent legal issues and protects their reputation. The company operates on a subscription model, where clients pay a recurring fee for access to the software, including updates and support. This model not only ensures a steady revenue stream but also offers clients various service tiers to meet their specific needs. Additionally, StarCompliance offers consulting services to assist firms in implementing and optimizing their compliance programs. The goal of StarCompliance is to help financial firms navigate complex regulations and maintain high ethical standards.