Application Support Lead

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Candidates must have significant experience leading or mentoring technical support teams in fast-paced, client-focused environments. Strong experience supporting applications in co-located and cloud environments, with expertise in Microsoft technologies such as IIS and MSSQL, is required. The role demands strong leadership qualities, technical credibility, and a passion for delivering exceptional support.

Responsibilities

The Application Support Lead will provide technical direction and operational guidance to the U.S.-based application support team, ensuring efficient support operations and technical excellence. Responsibilities include driving application and database monitoring, analyzing and resolving complex technical escalations, defining support standards, and promoting best practices. The lead will also coordinate day-to-day team activities, act as a primary escalation point for complex issues, collaborate with cross-functional teams on application implementations and upgrades, drive the improvement of monitoring tools and processes, and contribute to enhancing operational procedures for incident management, root cause analysis, and change management. Additionally, the lead will foster a culture of continuous improvement and knowledge sharing within the team.

Skills

Application Support

Technical Direction

Operational Guidance

Application Monitoring

Database Monitoring

Issue Analysis

Technical Escalations

Support Standards

Best Practices

IIS

MSSQL

Leadership

Mentoring

Client Support

StarCompliance

Compliance software for financial institutions

About StarCompliance

StarCompliance provides compliance software solutions specifically designed for financial institutions and corporations. Its software platform automates compliance processes, helping clients manage regulatory requirements related to insider trading, market abuse, and conflicts of interest. By using advanced technology, StarCompliance allows firms to effectively monitor compliance risks, which helps prevent legal issues and protects their reputation. The company operates on a subscription model, where clients pay a recurring fee for access to the software, including updates and support. This model not only ensures a steady revenue stream but also offers clients various service tiers to meet their specific needs. Additionally, StarCompliance offers consulting services to assist firms in implementing and optimizing their compliance programs. The goal of StarCompliance is to help financial firms navigate complex regulations and maintain high ethical standards.

Rockville, MarylandHeadquarters

1999Year Founded

GROWTH_EQUITY_VCCompany Stage

Financial ServicesIndustries

51-200Employees