AI Solutions Manager
Arize AISalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred)
- Extreme sense of ownership, urgency, and customer obsession
- Bachelor's degree in a relevant field (e.g. business, marketing, etc.)
- Experience owning post-implementation success strategies, including renewals, EBRs, and expansion planning
- Comfort with technical onboarding and a willingness to learn how to write AI prompts to support customer workflows
- Strong communication and relationship-building skills, with the ability to engage at both the operational and executive levels
- Analytical mindset with the ability to interpret customer data and feedback to drive engagement and retention
- Ability to work cross-functionally and manage multiple customer relationships in a fast-paced, evolving environment
- (Nice to have) Strong understanding of the insurance industry and experience working with insurance customers
Responsibilities
- Own and manage strong relationships with key enterprise customers, primarily in the insurance vertical
- Act as the trusted advisor to customers, ensuring they achieve measurable success with Liberate's AI solutions
- Design and optimize the post-implementation customer journey, ensuring smooth transitions from onboarding to long-term adoption
- Proactively monitor customer health metrics to identify risks and prevent churn
- Lead Executive Business Reviews (EBRs) to reinforce business value, drive adoption, and align on future opportunities
- Collaborate closely with Sales, Solutions Engineering, and Product teams to ensure seamless customer experiences and product fit
- Own renewal strategy and value conversations, ensuring customers recognize and realize the full value of our solutions
- Identify expansion opportunities (upsell, cross-sell) and partner with Sales to drive additional revenue
- Develop strategies to increase customer lifetime value (CLV) and influence future product adoption
- Learn to technically onboard customers, ensuring a smooth implementation of Liberate's voice AI platform
- Write and optimize AI prompts that power customer-specific workflows and improve automation accuracy
- Work with the Product and Engineering teams to refine AI-driven experiences based on customer needs and feedback
Skills
Customer Success Management
Account Management
Executive Business Reviews
Prompt Engineering
LLM Technologies
Technical Onboarding
Renewal Strategy
Customer Health Metrics
Expansion Strategy
Insurance Domain
Literati
Curated book subscription service for all ages
About Literati
Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.
Austin, TexasHeadquarters
2017Year Founded
$89.5MTotal Funding
SERIES_BCompany Stage
Education, Consumer GoodsIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Short-term Disability Insurance
Parental Leave
Flexible Work Hours
Unlimited Paid Time Off
Company Equity
Risks
Increased competition from companies like Book of the Month challenges Literati's market share.
Celebrity involvement risks brand reputation if associated figures face controversies.
Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.
Differentiation
Literati offers curated book selections with celebrity involvement, enhancing its unique market position.
The 'try before you buy' model for children's books sets Literati apart from competitors.
Literati's platform includes exclusive content and discussions, enriching the reader's experience.
Upsides
Rising interest in personalized content boosts demand for Literati's curated book services.
AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.
Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.
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